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- Tasks: Lead and inspire the e-trading team to boost online sales and customer satisfaction.
- Company: Join St Luke's Hospice, a caring organisation making a difference in Sheffield.
- Benefits: Develop your skills while supporting local patients and families through charity e-commerce.
- Why this job: Make a real impact in your community while growing your career in e-commerce.
- Qualifications: Experience in online trading and strong leadership skills required.
- Other info: Warm team culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: St Luke\’s Donation Centre
Hours: Full-time, 37.5 hours per week (5 over 7 days)
Make a Difference Every Day
Are you a strategic thinker with a passion for online retail? Do you want to lead a team that helps support individuals and families affected by terminal illness? Join St Luke\’s Hospice and be part of an organisation dedicated to delivering outstanding palliative care in Sheffield, while driving innovation in charity e-commerce.
About the Role
As our E-Commerce Team Lead, you will help manage and grow our online sales channels, including eBay, Amazon, and other platforms. You\’ll work closely with our Ecommerce Trading Manager to maximise sales, develop new trading ventures, and ensure an exceptional customer experience.
You\’ll also play a key role in training and motivating staff and volunteers, building our e-trading brand, and ensuring compliance with all relevant regulations.
What You\’ll Do
- Lead and inspire the e-trading team to achieve income targets and deliver excellent customer service.
- Identify growth opportunities and new online sales channels.
- Oversee stock management, product photography, listing accuracy, and order fulfilment.
- Analyse sales performance, identify trends, and report on progress.
- Maintain high standards of visual merchandising and brand presentation.
- Support and develop volunteers, ensuring they are trained, motivated, and engaged.
- Promote an environmentally and socially conscious approach to e-commerce.
What We\’re Looking For
- Proven experience in online trading or e-commerce sales (preferably in a charity retail environment).
- Strong commercial awareness and understanding of online retail trends.
- Experience leading staff and/or volunteers.
- Proficiency in Microsoft Office and digital tools (EPOS, online listings).
- Excellent organisational, planning, and communication skills.
- Creative eye for product presentation and brand alignment.
- Knowledge of Trading Standards, GDPR, and online trading compliance.
- Commitment to St Luke\’s values: Caring, Pioneering, Respectful.
- Awareness of Gift Aid and donor engagement strategies.
- Experience promoting saleable donated goods.
Why Join Us:
- Be part of a warm, welcoming team that makes a real difference in your local community
- Develop your skills in retail and team leadership
- Know that every sale you make helps fund expert care for local patients and families.
You can find out more about our benefits here:
Join Our Team:
If you\’re ready to bring your expertise and compassion to St. Luke\’s Hospice and contribute to the well-being of our patients, we encourage you to apply now.
For further details and an informal discussion, please contact Shaun Beeden, Ecommerce Manager on
Ecommerce Team Lead employer: St Luke's Hospice
Contact Detail:
St Luke's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Team Lead
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at St Luke's or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past successes in online trading. This is your chance to demonstrate how you can lead and inspire a team to achieve those income targets.
✨Tip Number 3
Be ready for the interview! Research St Luke's values and think about how your experience aligns with their mission. Bring examples of how you've promoted a socially conscious approach in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the St Luke's team and making a difference.
We think you need these skills to ace Ecommerce Team Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in e-commerce and online trading. We want to see how your skills align with our mission at St Luke's, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for online retail shine through! We’re looking for someone who’s not just experienced but also genuinely excited about making a difference in the charity sector. Share why you’re passionate about e-commerce and how it can help support individuals and families.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Use bullet points if it helps to break down your information!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St Luke's Hospice
✨Know Your E-Commerce Stuff
Make sure you brush up on the latest trends in online retail, especially in charity e-commerce. Be ready to discuss your experience with platforms like eBay and Amazon, and think of specific examples where you've driven sales or improved customer experiences.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading teams, whether staff or volunteers. Think of a time when you motivated a team to achieve targets or improved their performance. Highlight your ability to train and engage others, as this is key for the role.
✨Demonstrate Your Analytical Side
Be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've analysed sales performance, identified trends, and made recommendations based on your findings. This will show that you can contribute to the growth of their online sales channels.
✨Align with Their Values
Familiarise yourself with St Luke's values: Caring, Pioneering, Respectful. Think of examples from your past that demonstrate these values in action. Showing that you resonate with their mission will set you apart as a candidate who truly cares about making a difference.
