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- Tasks: Provide compassionate admin support to our Hospice Rapid Access Team and community teams.
- Company: Join St Luke's Hospice, a local charity dedicated to dignified end-of-life care.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in administration, strong communication skills, and empathy for patients.
- Other info: Inclusive workplace welcoming diverse applicants; excellent career growth opportunities.
The predicted salary is between 24780 - 28656 £ per year.
About us: St Luke's Hospice is a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.
Overview: This is an excellent opportunity to join St Luke’s Hospice in a key Administration role supporting our Hospice Rapid Access and community teams. The successful candidate will provide high-quality, reliable Administration support to the teams, working flexibly as required to meet service needs.
Main responsibilities:
- Provide efficient administrative and clerical support within our Hospice Rapid Access Team.
- Manage incoming enquiries via telephone, email and in person with a professional and compassionate manner.
- Maintain accurate records in line with GDPR and organisational policies, including patient and case documentation.
- Process referrals, appointments and correspondence, ensuring timely communication with internal and external stakeholders.
- Support meeting coordination, including preparation of papers, minute-taking and distribution of actions.
- Assist with data entry, filing and other office tasks to ensure efficient service delivery.
- Contribute to a positive team environment and provide cover for other administrative functions as required.
Person specification:
- Proven administrative experience, preferably in a healthcare, charity or busy office environment.
- Excellent verbal and written communication skills with a professional telephone manner.
- Fully computer literate with experience of Microsoft Office applications and confident using electronic record systems.
- Strong organisational skills, attention to detail and the ability to manage competing priorities.
- Understanding of confidentiality and data protection (GDPR) requirements.
- Ability to work independently and as part of a multidisciplinary team, demonstrating empathy and respect for patients and families.
- Flexible approach to working hours to meet service demands.
Salary and benefits:
- Salary: £24,780 - £28,656 dependant on experience
- Contract: Permanent
- Hours: Full‑time
- Typical hours: 8‑4 Monday to Friday however flexibility is essential
- Location: On‑site (Basildon)
How to apply: To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973. When applying, please ensure you answer the questions in our application process to tell us how you meet the skills, knowledge and experience required for this role. If you have any access requirements, please let us know so we can support your application.
Right to work: St Luke’s Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.
Belonging, equity, diversity and inclusion: At St Luke’s Hospice, we are committed to creating an inclusive workplace that values diversity. We particularly welcome applications from disabled, LGBT+ and Black, Asian and Minority Ethnic candidates as these groups are currently under‑represented in our teams. We have policies and procedures to ensure all applicants are treated fairly and consistently at every stage of the recruitment process, including consideration of access requirements for people who have a disability.
Hospice Rapid Access Administrator in Basildon employer: St Lukes Hospice
Contact Detail:
St Lukes Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospice Rapid Access Administrator in Basildon
✨Tip Number 1
Get to know the organisation! Research St Luke's Hospice and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their compassionate team.
✨Tip Number 2
Practice your communication skills! Since this role involves managing enquiries and maintaining records, make sure you can articulate your thoughts clearly. Consider doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you've managed competing priorities in previous roles. Use specific examples to demonstrate your ability to stay on top of tasks while maintaining attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions or need support, you can easily reach out to our People team for assistance.
We think you need these skills to ace Hospice Rapid Access Administrator in Basildon
Some tips for your application 🫡
Show Your Compassion: When writing your application, let your empathy shine through. Remember, St Luke's Hospice is all about compassionate care, so share any relevant experiences that highlight your understanding of this value.
Tailor Your Responses: Make sure to answer the application questions specifically related to the skills and experience mentioned in the job description. We want to see how you fit into our team, so be clear and concise!
Keep It Professional: While we love a friendly tone, ensure your written application maintains professionalism. Use proper grammar and spelling, and remember to format your application neatly – it reflects your attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St Lukes Hospice
✨Know the Organisation
Before your interview, take some time to research St Luke's Hospice. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Admin Skills
Be prepared to discuss your previous administrative experience, especially in healthcare or charity settings. Think of specific examples where you've demonstrated strong organisational skills, attention to detail, and the ability to manage competing priorities. This will help you stand out as a candidate who can thrive in a busy environment.
✨Demonstrate Compassionate Communication
Since the role involves interacting with patients and families, practice how you would communicate in a compassionate and professional manner. Be ready to share examples of how you've handled sensitive situations in the past, showcasing your empathy and respect for others.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific administrative tasks, such as processing referrals or managing enquiries. Think through these scenarios beforehand and be ready to explain your thought process and the steps you would take to ensure efficient service delivery.