Assistant Manager – Hatch End

Contract: Permanent contract 15 hours per week (flexible 7-day rota)

Location: Hatch End, HA5 4JN (will also on occasion involve working in our other shops based in Harrow & Brent)

Closing Date: Applications to be considered on a rolling basis

St Luke’s Hospice – Caring for Harrow and Brent. St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them.

We receive around 40% of our funding from the NHS and the rest is raised from the amazing generosity of the organisations and people who make our care possible. Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

Job Purpose and Scope

To ensure that when covering the duties of a manager, the shop continues to run as effectively as when they are present.

To raise funds for the Hospice by selling donated clothing and bric-a-brac to the general public.

To comply with St Luke’s Kenton Grange Hospice Charity Shops procedures and policies.

To maintain effective working relationships with managers, colleagues, paid staff, volunteers and community contacts in order to achieve business objectives and create a positive and happy atmosphere.

To provide a courteous and helpful service to the public.

To promote the work of the Hospice to the general public.

Main Duties

1. To be responsible for the overall management of the shop in the Manager’s absence.
2. Holding a key to the shop premises during the Manager’s absence.
3. Opening and closing the shop, and ensuring that the advertised trading hours are adhered to.
4. Ensuring that the shop premises are clean and tidy and that Health and Safety regulations are observed.
5. Encouraging and accepting donated goods for sale.

Applicants are encouraged to inform us if any reasonable adjustments are needed to be made during any part of the recruitment process.

St Luke’s Hospice are equal opportunity employers and particularly welcome applications from groups who are currently under-represented in our staff.

Please note: We will not be able to employ you if you are not eligible to work in the UK. We will not be able to obtain a work permit on your behalf.

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