At a Glance
- Tasks: Lead and inspire teams to create a welcoming environment for visitors and patients.
- Company: St Luke’s Hospice, dedicated to compassionate care and exceptional service.
- Benefits: Competitive salary, full-time hours, and a supportive work culture.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in hospitality and strong team management skills required.
The predicted salary is between 25000 - 36000 € per year.
Are you passionate about creating welcoming spaces and delivering exceptional service? St Luke’s Hospice is seeking a dynamic Front of House Services Manager to lead our Reception, Catering, Night Support, and Domestic teams. This is a pivotal role ensuring that every visitor, patient, and colleague experiences a safe, clean, and compassionate environment aligned with our values of Compassion, Respect, Integrity, and Professionalism.
What you’ll do:
- Lead and motivate teams across Reception, Catering, Night Support, and Cleaning services.
- Ensure smooth day-to-day operations and high standards of customer care.
- Oversee catering provision, maintaining quality and compliance with food hygiene regulations.
- Manage rotas, budgets, and resources effectively.
- Drive infection control and health & safety compliance.
- Recruit, train, and develop staff and volunteers.
- Act as the key point of contact for Front of House queries and feedback.
What we’re looking for:
- Strong leadership and team management experience.
- Knowledge of hospitality operations and customer service principles.
- Understanding of health & safety, food hygiene, and infection prevention.
- Excellent organisational and communication skills.
- Ability to work flexibly and respond to operational challenges.
- NVQ Level 3 or equivalent in Hospitality, Customer Service, or Team Leading (desirable).
We’re an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won’t necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.
Closing Date: Sunday 11th January 2026
1st Interview Date: To be Confirmed
2nd Interview Date: To Be Arranged
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Front of House Services Manager in Plymouth employer: St Luke's Hospice Plymouth
St Luke’s Hospice is an exceptional employer that prioritises compassion and respect in the workplace, offering a supportive environment for its employees. With a strong focus on professional development, team collaboration, and a commitment to high standards of service, staff can thrive in their roles while making a meaningful impact in the community. Located in Plymouth, this role provides the unique opportunity to contribute to a vital service while enjoying a fulfilling career in hospitality management.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Services Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the hunt for a Front of House Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research St Luke’s Hospice and understand their values of Compassion, Respect, Integrity, and Professionalism. Be ready to share how your experience aligns with these values and how you can lead their teams effectively.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight specific examples of how you've motivated teams and managed operations in previous roles. This will demonstrate that you’re the right fit for leading the Reception, Catering, Night Support, and Domestic teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at St Luke’s Hospice.
We think you need these skills to ace Front of House Services Manager in Plymouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for creating welcoming spaces shine through. We want to see how you embody our values of Compassion, Respect, Integrity, and Professionalism in your previous roles.
Tailor Your CV:Make sure your CV highlights your leadership experience and knowledge of hospitality operations. We’re looking for specific examples that demonstrate your ability to manage teams and deliver exceptional service.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. Remember, we appreciate straightforward communication!
Apply Early!:Don’t wait until the last minute to submit your application. We reserve the right to close the vacancy early if we get enough applications, so get yours in as soon as you can through our website!
How to prepare for a job interview at St Luke's Hospice Plymouth
✨Know the Values
Before your interview, take some time to familiarise yourself with St Luke’s Hospice values: Compassion, Respect, Integrity, and Professionalism. Think of examples from your past experiences that demonstrate how you embody these values in your work.
✨Showcase Your Leadership Skills
As a Front of House Services Manager, strong leadership is key. Prepare to discuss your previous management experiences, focusing on how you've motivated teams and handled challenges. Be ready to share specific instances where your leadership made a positive impact.
✨Understand Compliance and Safety
Brush up on health & safety regulations, food hygiene standards, and infection control practices. Being knowledgeable about these areas will show that you’re serious about maintaining high standards and can effectively manage compliance within the team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the organisation's goals. This not only shows your interest but also helps you gauge if this is the right fit for you.
