At a Glance
- Tasks: Lead and inspire teams to create welcoming spaces and deliver exceptional service.
- Company: Join St Luke's Hospice, a compassionate and inclusive workplace.
- Benefits: Generous leave, health schemes, and support for your well-being.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership experience and knowledge of hospitality operations.
The predicted salary is between 25000 - 37000 £ per year.
Are you passionate about creating welcoming spaces and delivering exceptional service? St Luke's Hospice is seeking a dynamic Front of House Services Manager to lead our Reception, Catering, Night Support, and Domestic teams. This is a pivotal role ensuring that every visitor, patient, and colleague experiences a safe, clean, and compassionate environment aligned with our values of Compassion, Respect, Integrity, and Professionalism.
What you'll do:
- Lead and motivate teams across Reception, Catering, Night Support, and Cleaning services.
- Ensure smooth day-to-day operations and high standards of customer care.
- Oversee catering provision, maintaining quality and compliance with food hygiene regulations.
- Manage rotas, budgets, and resources effectively.
- Drive infection control and health & safety compliance.
- Recruit, train, and develop staff and volunteers.
- Act as the key point of contact for Front of House queries and feedback.
What we're looking for:
- Strong leadership and team management experience.
- Knowledge of hospitality operations and customer service principles.
- Understanding of health & safety, food hygiene, and infection prevention.
- Excellent organisational and communication skills.
- Ability to work flexibly and respond to operational challenges.
- NVQ Level 3 or equivalent in Hospitality, Customer Service, or Team Leading (desirable).
We're an equal opportunities employer. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workplace where everyone can thrive. We assess candidates based on skills, experience, and qualifications — not background or personal circumstances. As part of the Disability Confident scheme, we guarantee an interview to all disabled applicants who meet the essential criteria. Having a criminal record won't necessarily bar you from employment; decisions are made based on role requirements and individual circumstances.
Closing Date: Monday 22 December 2025
1st Interview Date: Wednesday 7 January 2026
2nd Interview Date: To Be Arranged
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Why work for St Luke's? It's worth setting up a job alert or simply checking back in regularly because - as St Luke's continues to meet the demand of caring for more families - we're always evolving and new opportunities spring up, both clinical and non-clinical. One of them could be just what you're looking for. We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. And that's just to name a few. It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.
As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access a GP, and counselling and practical information helplines, 24/7. While working with our hospice is hugely rewarding, knowing you're helping us make such an important difference, we recognise it's work that can be challenging emotionally. That's why, when you join us, we'll be here to support you all the way.
Don't miss out on the opportunity to join our friendly, award-winning team – learn more about working life at St Luke's on our dedicated jobs page.
Front of House Services Manager in Cornwall employer: St Luke's Hospice Plymouth
St Luke's Hospice is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where compassion and professionalism thrive. With generous benefits including annual leave, pension schemes, and a comprehensive health scheme, employees are equipped to manage both their professional and personal needs. Located in Plymouth, this role not only provides the opportunity to lead a dedicated team but also to make a meaningful impact in the community, ensuring every visitor and patient receives the highest standard of care.
Contact Details:
St Luke's Hospice Plymouth Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Services Manager in Cornwall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like St Luke's Hospice Plymouth. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to St Luke's Hospice Plymouth
Don't be shy about reaching out to St Luke's Hospice Plymouth directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Services Manager in Cornwall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about St Luke's Hospice Plymouth and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at St Luke's Hospice Plymouth
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
