SLHD Damp, Mould and Disrepair Officer in Doncaster

Grade/Salary: Grade 3 (£27,254 to £28,142 pro rata) Pay award pending

Hours/Type: Full time 37 hours per week, temporary for 6 months.

Location: This role will be contractually based at Shaw Lane Depot, with the opportunity for the post holder to work flexibly across the workplace and home.

Closing Date: 6th September 2026

Are you looking for your next exciting career opportunity in an award-winning, customer-focused and forward-thinking organisation? Do you want to work for an organisation that values its colleagues, offers a range of great benefits and the opportunity to work flexibly? If this sounds like you, then read on...

St Leger Homes is an award-winning, customer-focused social housing provider that manages 20,000 homes on behalf of Doncaster Council. Providing homes that are modern, safe and decent is our key priority. As part of our commitment to maintaining healthy living environments and meeting our regulatory responsibilities, we are seeking to appoint a Damp, Mould and Disrepair Officer to support the administrative management of Pest Control and Housing Health and Safety Rating System (HHSRS) cases.

Reporting to the Damp, Mould and Disrepair Manager, the post holder will work as part of a small specialist team, alongside Building Surveyors and other colleagues across Housing Services. Whilst the role sits within the Damp, Mould and Disrepair Team, the primary focus will be supporting the management, coordination and administration of Pest Control and HHSRS hazards. The successful candidate will also develop knowledge and experience in Damp, Mould and Disrepair case management to support service resilience and business continuity.

St Leger Homes is committed to supporting agile and flexible ways of working. The successful candidate will be expected to work collaboratively with colleagues across the organisation, making effective use of office-based, site-based and home-working arrangements as required. This approach provides flexibility whilst ensuring that customers continue to receive a high-quality, responsive service and that team collaboration and business objectives are fully supported.

Typical duties will include:

• Providing comprehensive administrative support across Pest Control, HHSRS and wider property condition services.
• Managing case records and ensuring trackers, systems and databases are updated accurately and in a timely manner.
• Coordinating inspections, surveys and appointments with customers, contractors and surveyors.
• Acting as a key point of contact for customers reporting pest infestations and housing health and safety concerns.
• Monitoring case progression and ensuring actions are completed within agreed timescales.
• Liaising with internal teams, contractors and external partners to support effective case resolution.
• Maintaining accurate records, correspondence and supporting documentation.
• Assisting with the collation of information required for complaints, legal enquiries and regulatory reporting.
• Supporting the Damp, Mould and Disrepair service when required, ensuring continuity of service delivery across the wider team.

About You

The successful candidate will be a hardworking and customer-focused individual with excellent organisational and administrative skills. You will be comfortable managing multiple cases simultaneously whilst maintaining high standards of accuracy and customer service.

You will possess:

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• The ability to remain calm and professional when dealing with challenging situations.
• Good IT skills, with experience of maintaining accurate records and using case management systems.
• A proactive approach to problem solving and workload management.
• A commitment to delivering excellent services to customers.
• Experience within housing, property services, compliance, administration or customer service environments would be advantageous, although full training will be provided.

If you would like to discuss this opportunity further, please contact Craig Parkin on 07795 646439 for an informal and confidential discussion.