At a Glance
- Tasks: Support tenants in managing their income and recovering rent arrears.
- Company: Join St Leger Homes of Doncaster, a supportive and inclusive workplace.
- Benefits: Generous leave, pension contributions, training opportunities, and flexible work-life balance.
- Other info: Temporary part-time role with excellent growth potential until March 2027.
- Why this job: Make a real difference in people's lives while developing your career in social housing.
- Qualifications: Good education, IT skills, and strong communication abilities.
The predicted salary is between 31022 - 33699 £ per year.
Within the Tenancy Sustainability Team, you will work as part of an area based team, to provide an inclusive income management service to tenants, including recovery of rent arrears, utilising support and enforcement tools and assisting with tenants' financial circumstances to enable them to maximise their income, be financially self-sufficient and maintain their rent payments to sustain their tenancy. You will have a good standard of education and be IT literate.
Duties include:
- Maximising rental income in line with company policy and procedure which will include writing to tenants, telephone contact and home visits. This will be from initial arrears and the progression through to County Court proceedings.
- Maximising tenant’s personal income by providing support and assistance, including help with welfare benefit cases, completing income and expenditure assessments and making payment agreements.
- Keeping accurate, detailed records using the IT system in relation to rent recovery.
- Carrying out evictions in the presence of the court bailiff and undertake all follow up work such as organising a lock change, completing an inventory and the storage of tenants' effects.
The post holder should possess the following skills:
- Excellent interpersonal communication skills both face to face and over the telephone.
- Good written communication skills.
- Good organisational skills including the ability to plan and prioritise workload in order to meet targets and timescales.
- A good knowledge of the role of social housing.
We welcome applications from all backgrounds and abilities.
Benefits:
- Generous annual leave entitlement starting at 29 days a year plus bank holidays and increasing with length of service.
- Enrolment to the Local Government Pension Scheme, contributing 16% to your pension (The average UK employer contribution is 4.5%).
- Support your career by offering a wide variety of formal training courses which a combination of in-house and externally provided courses. We believe in supporting our colleagues to grow their career and improve their knowledge.
- A flexible approach to your work life balance.
- Maternity, Paternity and Adoption leave with enhanced pay (subject to eligibility).
- Access to private healthcare with the opportunity to upgrade.
If you would like an informal discussion about the role, please contact Judith Laidlaw‑Magee on 01302 862704.
Income Management Officer SLHD in Doncaster employer: St.Leger Homes
St Leger Homes of Doncaster is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to work-life balance, generous annual leave, and access to extensive training opportunities, employees are empowered to grow their careers while making a meaningful impact in the community. The inclusive work culture fosters collaboration and support, making it an ideal place for those looking to contribute positively to tenants' lives in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Income Management Officer SLHD in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management. Think about scenarios where you've helped tenants or resolved financial issues, and be ready to share those stories!
✨Tip Number 3
Show off your skills! If you have experience with IT systems or managing rent recovery, make sure to highlight that during interviews. We want to see how you can contribute to maximising rental income.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Management Officer SLHD in Doncaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Income Management Officer. We want to see how you can contribute to our Tenancy Sustainability Team!
Show Off Your Communication Skills:Since good written communication is key for this role, ensure your application is clear and concise. Use examples that demonstrate your interpersonal skills, both in writing and over the phone.
Highlight Relevant Experience:If you've got experience in income management or social housing, make it shine! We love seeing how your background can help us maximise rental income and support tenants effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at St.Leger Homes
✨Know Your Stuff
Make sure you understand the role of an Income Management Officer and the specific duties involved. Familiarise yourself with the processes of rent recovery, welfare benefits, and how to support tenants in maximising their income. This knowledge will help you answer questions confidently.
✨Showcase Your Communication Skills
Since excellent interpersonal communication is key for this role, prepare examples of how you've effectively communicated with tenants or clients in the past. Think about situations where you resolved conflicts or provided support, as these will demonstrate your suitability for the position.
✨Organise Your Thoughts
With a focus on planning and prioritising workloads, be ready to discuss how you manage your time and tasks. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses when asked about your organisational skills.
✨Be Ready for Real Scenarios
Prepare for situational questions that may involve handling difficult tenant situations or managing arrears. Think through how you would approach these scenarios, showing empathy while also adhering to company policies. This will highlight your problem-solving abilities and understanding of the role.
