At a Glance
- Tasks: Support tenants with income management and recovery of rent arrears while ensuring financial stability.
- Company: Join St Leger Homes, an award-winning social housing provider in Doncaster.
- Benefits: Enjoy competitive pay, generous leave, pension contributions, and flexible working options.
- Other info: Diverse and inclusive workplace where your voice is valued.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Good education, IT skills, and strong communication abilities are essential.
Are you looking for your next exciting career opportunity in an award winning, customer focused and forward‑thinking organisation? Do you want to work for an organisation that values its colleagues, offers a range of great benefits and the opportunity to work flexibly? If this sounds like you then read on…
St Leger Homes is an award‑winning, customer focused social housing provider that manages 20,000 homes on behalf of Doncaster Council. As a member of the team, you will share our passion for delivering an excellent service for our customers and will be able to plan and organise your work to ensure that all jobs are completed safely and efficiently.
Within the Tenancy Sustainability Team, you will work as part of an area based team, to provide an inclusive income management service to tenants, including recovery of rent arrears, utilising support and enforcement tools and assisting with tenants financial circumstances to enable them to maximise their income, be financially self‑sufficient and maintain their rent payments to sustain their tenancy.
You will have a good standard of education and be IT literate.
Duties include:
- Maximising rental income in line with company policy and procedure which will include writing to tenants, telephone contact and home visits. This will be from initial arrears and the progression through to County Court proceedings.
- Maximising tenant’s personal income by providing support and assistance, including help with welfare benefit cases, completing income and expenditure assessments and making payment agreements.
- Keeping accurate, detailed records using the IT system in relation to rent recovery.
- Carrying out evictions in the presence of the court bailiff and undertake all follow up work such as organising a lock change, completing an inventory and the storage of tenants effects.
The post holder should possess the following skills:
- Excellent interpersonal communication skills both face to face and over the telephone.
- Good written communication skills.
- Good organisational skills including the ability to plan and prioritise work load in order to meet targets and timescales.
- A good knowledge of the role of social housing.
If you would like an informal discussion about the role, please contact Siobhan Plant on 01302 862161.
As part of the St Leger Homes family, we are focused on being an employer of choice, where people thrive and your voice is truly heard. You will enjoy competitive pay, and a wide range of benefits, including:
- Generous annual leave entitlement starting at 29 days a year plus bank holidays and increasing with length of service.
- Enrolment to the Local Government Pension Scheme, contributing 16% to your pension (The average UK employer contribution is 4.5%).
- Support your career by offering a wide variety of formal training courses which a combination of in‑house and externally provided courses.
- A flexible approach to your work life balance.
- Maternity, Paternity and Adoption leave with enhanced pay (subject to eligibility).
- Access to paid private healthcare with the opportunity to upgrade.
If you are the kind of person that wants to do a great job and make a difference to our customers and colleagues, we think you will love it here. We recognise that our colleagues are our greatest asset and want every single person to feel comfortable bringing their whole selves to work. We encourage diversity and are committed to creating an inclusive environment for all our colleagues. We welcome applications from all backgrounds and abilities.
If this sounds like a challenge you would like to take on, click Apply Now and tell us about the fantastic skills that you can bring to St Leger Homes of Doncaster.
Income Management Officer in Doncaster employer: St.Leger Homes
St Leger Homes is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary, generous annual leave, and a flexible work-life balance. As part of a forward-thinking organisation dedicated to social housing, you will have access to extensive training opportunities and a supportive work culture that values diversity and inclusion. Join us in making a meaningful impact in the City of Doncaster while enjoying the benefits of a collaborative and rewarding workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Income Management Officer in Doncaster
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like St.Leger Homes, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like St.Leger Homes and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Income Management Officer in Doncaster
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for St.Leger Homes and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at St.Leger Homes
✨Get to Know Public Sector Values
Before your interview with St.Leger Homes, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for St.Leger Homes.
