At a Glance
- Tasks: Lead a dynamic team to maximise rent collection and support tenants facing financial hardship.
- Company: St Leger Homes, a customer-focused social housing provider in Doncaster.
- Benefits: Generous leave, pension scheme, flexible work-life balance, and paid private healthcare.
- Other info: Join a diverse team that values your voice and supports your career growth.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Strong leadership, excellent communication, and experience in income management.
The predicted salary is between 37280 - 39152 £ per year.
St Leger Homes is a customer focused social housing provider that manages 20,000 homes on behalf of Doncaster Council. This role is a results‑driven leadership position that focuses on maximizing rent collection and delivering effective arrears recovery. You will lead a high‑performing income management service, ensuring robust procedures, timely interventions and proportionate enforcement action. You will engage at both operational and strategic levels with customers, colleagues, partners and statutory agencies to remove payment barriers and improve rent collection performance.
Key responsibilities include:
- Leading the income management service and ensuring the team follows robust procedures.
- Progressing enforcement action proportionately and consistently, giving tenants reasonable opportunities to resolve arrears.
- Developing and maintaining clear pathways for tenants to resolve arrears and sustain tenancy before formal action.
- Coaching the team, providing coaching, performance management and developing capabilities for consistent casework.
- Collaborating with teams across St Leger Homes and statutory partners to support financially excluded tenants.
- Using data analysis and performance metrics to drive continuous improvement and evidence‑based decision making.
About You
- Excellent communication skills, engaging confidently with tenants, staff and partners.
- Strong leadership experience, motivating and managing a large, fast‑paced team.
- Proven ability to deliver change and lead others through it.
- Technical knowledge of welfare benefits, income maximisation and personal finance.
- Commitment to achieving the best outcomes for tenants, especially those facing financial hardship.
- Strong organisational and written skills, including interpreting and presenting statistical information clearly.
- Ability to analyze arrears trends, performance data and casework quality to drive continuous improvement.
- Experience in managing complex or high‑risk arrears cases, including court action, evictions and multi‑agency working, while maintaining a firm but fair approach.
Benefits
- Generous annual leave entitlement starting at 29 days a year plus bank holidays, increasing with length of service.
- Enrollment to the Local Government Pension Scheme, contributing 16% to your pension.
- Wide variety of formal training courses, both in‑house and externally, supporting career development.
- Flexible work-life balance approach, supporting you to give 100% to the job.
- Maternity, paternity and adoption leave with enhanced pay (subject to eligibility).
- Paid private healthcare with the opportunity to upgrade.
If you would like an informal discussion about the role, please contact Judith Laidlaw‑Magee on 01302 862704. We are an employer of choice, focusing on people thriving and hearing your voice. If you are the kind of person who wants to do a great job and make a difference to our customers and colleagues, this could be the right role for you. We recognise our colleagues as our greatest asset and encourage diversity. We welcome applications from all backgrounds and abilities.
Income and Wellbeing Manager SLHD in Doncaster employer: St.Leger Homes
St Leger Homes is an exceptional employer that prioritises the well-being and development of its staff while making a meaningful impact in the community. With a generous benefits package, including 29 days of annual leave, a robust pension scheme, and a commitment to flexible working, employees are empowered to thrive both personally and professionally. The collaborative work culture fosters growth through extensive training opportunities and a focus on diversity, making it an ideal place for those passionate about supporting tenants and driving positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Income and Wellbeing Manager SLHD in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching St Leger Homes and understanding their values. Show us how your experience aligns with their mission to support tenants and improve rent collection.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve motivated teams and handled challenging situations, especially in income management or arrears recovery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Income and Wellbeing Manager SLHD in Doncaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in income management and leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves engaging with tenants and partners, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can connect with others effectively.
Highlight Your Analytical Skills:We’re looking for someone who can analyse data and trends to drive improvements. Be sure to mention any experience you have with performance metrics or casework analysis in your application to show us you’ve got what it takes!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St.Leger Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, income maximisation, and personal finance. Being able to discuss these topics confidently will show that you're not just interested in the role but also understand its complexities.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or managed change effectively. This is a leadership position, so demonstrating your ability to inspire and guide others is key.
✨Data is Your Friend
Familiarise yourself with data analysis and performance metrics related to rent collection and arrears recovery. Be ready to discuss how you've used data to drive improvements in previous roles, as this will highlight your analytical skills and results-driven approach.
✨Engage with Empathy
Since this role involves working closely with tenants facing financial hardship, practice how you'll communicate with empathy and understanding. Prepare to share examples of how you've supported individuals in similar situations, showing that you genuinely care about their wellbeing.
