At a Glance
- Tasks: Assist in delivering top-notch estate management services and support your team.
- Company: Join St. Leger Homes, a community-focused organisation in Doncaster.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and a permanent contract.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong interpersonal skills and a knack for organisation are key.
The predicted salary is between 25583 - 25989 £ per year.
St. Leger Homes is recruiting Customer Service Advisors to work within Housing Services in the Southwest Area Team. The post is based at Vermuyden Centre, Thorne, on a permanent basis and will be available from August 2026.
The successful candidate will assist in the delivery of a comprehensive Estate Management Service that includes all aspects of tenancy and estate management, providing excellent administrative support including low‑level estate and tenancy management. The ability to work as part of a team, support colleagues and build positive relationships is essential for this role.
Key Skills & Qualifications
- Excellent customer care delivery through effective interpersonal skills, face‑to‑face and over the phone.
- Strong organisational skills, planning and prioritising workload to meet targets, timescales and deadlines in a sometimes‑pressured environment.
- Good understanding of Customer Care principles, IT literacy and experience updating computerised record systems with detailed, accurate records.
For any questions about the role please contact Nic Burton, Housing Management Team Leader on 01302 862971 or nicola.burton@stlegerhomes.co.uk.
Customer Service Advisor SLHD in Doncaster employer: St.Leger Homes
St. Leger Homes is an exceptional employer that prioritises employee well-being and professional development, offering a supportive work culture where teamwork and positive relationships are at the forefront. Located in the vibrant Vermuyden Centre in Thorne, employees benefit from a hybrid working model, competitive salary, and opportunities for growth within the housing services sector, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor SLHD in Doncaster
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like St.Leger Homes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at St.Leger Homes and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor SLHD in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and St.Leger Homes.
Get Familiar with Our Brand:Before applying, take some time to learn about St.Leger Homes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at St.Leger Homes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress St.Leger Homes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which St.Leger Homes will surely appreciate.
