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work_outline Basis Full time
Job profile for Customer Access Officer x2 SLHD
Customer Access Officer x2 SLHD
location_on Shaw Lane Depot Customer Access Officer x2 SLHD Apply online
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Salary Grade 3 (£28,153 – £29,071) pro rata for part-time. Contractual hours 37 Basis Full time Region Doncaster Job category/type Customer Services Date posted 26/10/2026 Job reference REQ24282 Attachments attachment Customer Access Officer Job Description.pdf
Job description
Grade/Salary: Grade 3 (£28,153 – £29,071) pro rata for part-time. Hours/Type: 1 x Full Time – 37 hours per week – Monday to Friday Working hours are on a rota basis, with shifts of either 8:00am to 4:30pm or 8:30am to 5:00pm. 1 x Part Time - 26.7 hours per week – Monday to Friday The role operates on a rota basis, and you will be required to start at either 8:00am or 8:30am working 5 hours 20 minutes per day. Location: Shaw Lane Depot and The Civic Building, Doncaster. Agile working may be available following completion of training, subject to business needs. Closing Date: Applications will be reviewed as they are received. We reserve the right to close this vacancy once a sufficient number of applications have been received. Description: Are you passionate about delivering outstanding customer service and making a real difference in your community? At St Leger Homes, we put our customers at the heart of everything we do. We are looking for someone who is positive, caring, professional, and ready to go the extra mile to join our friendly and supportive team as a Customer Access Officer. In this role, you’ll be the first point of contact for our customers, both over the phone and in person, providing face-to-face support at our Civic reception. You’ll play a vital role in ensuring every customer receives an excellent experience, while also supporting the wider team with a range of administrative duties. Your ability to stay calm under pressure, handle a high volume of calls, and communicate clearly and effectively, both verbally and in writing, will be key to your success. Confidence in using IT systems, including Microsoft Word and Excel, is essential. We’re looking for someone with a can-do attitude who is resilient, flexible, and genuinely enjoys helping others. If you thrive in a fast-paced environment and are committed to delivering high-quality customer service, we’d love to hear from you. In return, you’ll join a dedicated team and enjoy a generous benefits package, including 26 days annual leave (pro rata, excluding bank holidays), a company pension scheme, private health care provision, and opportunities for training and development. If you meet the essential criteria and would like to be part of a team that makes a real difference to customers every day, please complete our online application form. For an informal chat about the role or to arrange a visit, contact one of our Customer Access Team Leaders: Clare Hopson (01302 862448), Michelle Rollins (01302 862621), or Hayley Hankinson (01302 862062), or email caoteamleaders@stlegerhomes.co.uk .
Head Office St Leger Homes of Doncaster Civic Office Waterdale Doncaster DN1 3BU Tel: 01302 862862 Email: SLHDR@stlegerhomes.co.uk
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Customer Access Officer x2 SLHD in Doncaster employer: St Leger Homes
St Leger Homes of Doncaster is an exceptional employer dedicated to fostering a culture of equality, diversity, and inclusion. Located in the heart of Doncaster, we offer competitive salaries, generous annual leave, and a flexible work-life balance, alongside extensive training opportunities to support your professional growth. Join us to make a meaningful impact in our communities while enjoying a supportive and collaborative work environment.
