At a Glance
- Tasks: Be the friendly voice for our tenants, providing top-notch customer support and admin assistance.
- Company: Join St Leger Homes, a caring and supportive team in Doncaster.
- Benefits: Enjoy generous leave, pension scheme, and private healthcare.
- Other info: Flexible working options available after training in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a positive, can-do attitude required.
The predicted salary is between 27254 - 28142 £ per year.
Job profile for Customer Access Officer SLHD at St Leger Homes Doncaster.
Job details
- Grade/Salary: Grade 3 (£27,254 - £28,142 pro rata), Pay award pending
- Hours/Type: Part time, 30 hours per week (Monday to Friday, 11am to 5pm), permanent
- Location: Between Shaw Lane Depot and The Civic Building, Doncaster, with agile working available after training.
- Closing Date: No fixed closing date; application window will close once sufficient applications have been received.
About this role
Are you Positive, Optimistic, Caring, Professional, Supportive and able to take a Can-Do approach? If you constantly display these behaviours and want to put customers at the heart of everything you do, we could be the right place for you. As the first point of contact for our tenants, your primary role will involve taking calls and supporting the wider team. Your goal is to ensure that both internal and external customers receive the best customer experience possible, including face-to-face service at our Civic reception. Additionally, you will carry out administrative duties as required. You will need excellent written and verbal communication skills, proficiency in IT (Word and Excel), and strong customer service skills. St Leger Homes offers a service accessible by external customers between 8am and 5pm. The most important thing is having the right attitude and displaying resilience, flexibility, and the ability to handle pressure during high volume calls.
Requirements
- Excellent written and verbal communication skills.
- Proficient in IT (Word, Excel).
- Strong customer service orientation.
- Positive, Can-Do approach and ability to work under pressure.
Benefits
You will join a friendly and dedicated team and receive an excellent benefits package, including a generous annual leave entitlement (26 pro rata days on appointment, excluding bank holidays), company pension scheme, and private healthcare provision.
Please note: Applications may close early if we receive a high volume of applications.
Customer Access Officer SLHD in Doncaster employer: St.Leger Homes
St Leger Homes Doncaster is an exceptional employer that prioritises a positive and supportive work culture, making it an ideal place for those who are passionate about customer service. With a generous benefits package, including ample annual leave and private healthcare, employees can enjoy a healthy work-life balance while contributing to the community. The opportunity for agile working after training further enhances flexibility, allowing staff to thrive both personally and professionally in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Access Officer SLHD in Doncaster
✨Tip Number 1
Get to know the company! Research St Leger Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your Can-Do attitude! During interviews, share examples of how you've tackled challenges in the past. Highlight your resilience and flexibility, especially in high-pressure situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at St Leger Homes.
We think you need these skills to ace Customer Access Officer SLHD in Doncaster
Some tips for your application 🫡
Show Your Positive Attitude:Make sure your application reflects that positive, can-do attitude we’re looking for. Use examples from your past experiences to show how you’ve tackled challenges with optimism and professionalism.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your customer service skills and relevant experience. We want to see how you can put customers at the heart of everything you do.
Communicate Clearly:Since excellent written communication is key for this role, ensure your application is clear and concise. Avoid jargon and keep it straightforward – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at St.Leger Homes
✨Show Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Think of specific examples where you went above and beyond for a customer, as this role is all about putting customers first.
✨Demonstrate Your Communication Skills
Since excellent written and verbal communication skills are key for this position, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully resolved a customer issue through effective communication.
✨Emphasise Your Can-Do Attitude
The job description mentions a positive, can-do approach. Be ready to discuss how you handle challenges and maintain a positive outlook, especially in high-pressure situations. Share stories that showcase your resilience and flexibility.
✨Familiarise Yourself with IT Tools
As proficiency in IT, particularly Word and Excel, is required, brush up on these tools before the interview. You could mention any relevant experience or projects where you used these applications effectively, showing that you're prepared for the administrative duties of the role.
