At a Glance
- Tasks: Be the friendly face of our practice, helping patients and supporting our healthcare team.
- Company: Join St Laurence's Medical Centre, a caring and supportive urban practice.
- Benefits: Gain valuable experience in healthcare while working in a dynamic environment.
- Other info: Opportunity to grow within a dedicated team and contribute to community health.
- Why this job: Make a real difference in patient care and develop essential skills for your future.
- Qualifications: GCSEs in English and Maths; NVQ level 2 preferred.
The predicted salary is between 24000 - 28000 £ per year.
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
Main duties of the job:
- Act as the central point of contact for patients, care navigation, the distribution of information, messages and enquiries for the clinical team.
- Liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us:
St Laurences Medical Centre is a small urban practice which serves a population of around 5,600 patients. We are a friendly, busy practice who are committed to providing excellent patient care in a safe and supportive environment. We have an experienced supportive team both clinical and non-clinical team members.
Job responsibilities:
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Signpost patients to the correct service.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Clinically code data on EMIS.
- Photocopy documentation as required.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into patients' healthcare records as necessary.
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
- Process medication requests.
Secondary responsibilities:
- Partake in audit as directed by the audit lead.
- Action incoming emails and correspondence as necessary.
- Scan patient-related documentation and attach scanned documents to patients' healthcare records.
- Complete opening and closing procedures in accordance with the duty rota.
- Monitor stationery supplies.
- Produce, maintain and participate in the receptionist rota for lunch and out of hours cover.
- Support the Practice Manager with all Patient Participation Group related matters.
- Update display promotional material on the allocated notice boards and in the waiting room.
Person Specification:
Qualifications: GCSE grade A to C in English and Maths; Qualified to NVQ level 2.
Experience: Experience of working in primary care; Experience of working in a GP practice; Experience of EMIS.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator / Receptionist in Knowsley employer: St. Laurences Medical Centre
St Laurences Medical Centre is an excellent employer, offering a supportive and friendly work environment where every team member plays a vital role in delivering exceptional patient care. With opportunities for professional growth and development within a small, dedicated team, employees can enjoy a fulfilling career while making a meaningful impact in the community they serve.
Contact Details:
St. Laurences Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator / Receptionist in Knowsley
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on St Laurences Medical Centre. Familiarise yourself with their values and patient care approach. This will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate how your skills match the job description.
✨Tip Number 3
Show your personality! When you meet the team, let your friendly nature shine through. Being personable is key in a role like Care Navigator/Receptionist, so don’t be afraid to show your enthusiasm for helping patients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Care Navigator / Receptionist in Knowsley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Care Navigator / Receptionist role. Highlight your relevant experience and skills, especially those related to patient care and communication. This shows us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to important details like your experience with EMIS or appointment systems.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and our values.
How to prepare for a job interview at St. Laurences Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator/Receptionist. Familiarise yourself with tasks like managing the appointment system and liaising with patients and the clinical team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a central point of contact for patients, strong communication skills are essential. Prepare examples from your past experiences where you've effectively communicated with patients or team members. This could be handling difficult calls or providing clear information to patients about their appointments.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy practice. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. You might want to mention how you would handle a busy reception area while ensuring all patient queries are addressed promptly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they support each other, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.
