At a Glance
- Tasks: Be the friendly face of our practice, helping patients and supporting our healthcare team.
- Company: Join St Laurences Medical Centre, a caring and busy urban practice.
- Benefits: Gain valuable experience in healthcare while working in a supportive environment.
- Other info: Opportunity to grow within a dynamic team and contribute to community health.
- Why this job: Make a real difference in patient care and develop essential skills for your future.
- Qualifications: GCSEs in English and Maths; NVQ level 2 preferred.
The predicted salary is between 24000 - 36000 £ per year.
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
Main duties of the job
To act as the central point of contact for patients, care navigation, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
St Laurences Medical Centre is a small urban practice which serves a population of around 5,600 patients.
We are a friendly, busy practice who are committed to providing excellent patient care in a safe and supportive environment.
We have an experienced supportive team both clinical and nonclinical team members
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller\'s request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Clinically code data on EMIS
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- Process medication requests
- Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
- Partake in audit as directed by the audit lead
- Action incoming emails and correspondence as necessary
- Scan patient related documentation and attach scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- Monitor stationery supplies
- Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
- Support the Practice Manager with all Patient Participation Group related matters
- Update display promotional material on the allocated notice boards and in the waiting room
Person Specification
Qualifications
- GCSE grade A to C in English and Maths
- Qualified to NVQ level 2
Experience
- Experience of working in primary care
- Experience of working in a GP practice
- Experience of EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator / Receptionist in Liverpool employer: St. Laurences Medical Centre
St Laurences Medical Centre is an excellent employer that prioritises a supportive and friendly work environment, making it an ideal place for those looking to contribute to meaningful patient care. With a dedicated team and opportunities for professional growth within a small urban practice, employees can expect to be valued and supported in their roles while enjoying the benefits of working in a close-knit community. The practice's commitment to excellence ensures that staff are equipped with the resources and training needed to thrive in their positions.
Contact Details:
St. Laurences Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator / Receptionist in Liverpool
✨Tip Number 1
Get to know the practice! Research St Laurences Medical Centre and understand their values and patient care approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator/Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with greeting patients and handling queries effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees of St Laurences Medical Centre on LinkedIn. They can provide insights about the work culture and might even give you a heads-up on job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our friendly team at St Laurences Medical Centre.
We think you need these skills to ace Care Navigator / Receptionist in Liverpool
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Care Navigator / Receptionist role. Highlight your relevant experience and skills, especially those related to patient care and communication. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to understanding your experience and qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly practice!
How to prepare for a job interview at St. Laurences Medical Centre
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Care Navigator/Receptionist. Familiarise yourself with tasks like managing the appointment system and liaising with the multidisciplinary team. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a central point of contact for patients, effective communication is key. Prepare examples of how you've successfully handled patient queries or worked with a team in the past. This will demonstrate your ability to manage calls and direct patients appropriately.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a difficult patient or managing multiple requests at once. Think through your responses ahead of time, focusing on how you would maintain professionalism and efficiency under pressure.
✨Highlight Your Tech Savviness
Since you'll be using systems like EMIS, it's important to show your comfort with technology. If you have experience with similar software, mention it! If not, express your willingness to learn quickly and adapt to new systems.
