At a Glance
- Tasks: Provide excellent customer service and convert enquiries into appointments.
- Company: Join St Josephs Hospital, a supportive and empowering workplace.
- Benefits: Gain valuable experience in healthcare with a focus on personal growth.
- Other info: Dynamic team environment with opportunities for career advancement.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: A-level or BTEC qualification; experience in customer service or sales preferred.
The predicted salary is between 30000 - 42000 £ per year.
The Outpatient Bookings team provide excellent customer service, striving to exceed patients, consultants, and colleagues' expectations. The team are target driven using soft sales techniques to convert enquiries into appointments. We are looking for an enthusiastic, highly motivated, self-driven individual who is looking to join an exciting and challenging environment.
Main duties of the job
- Enquiries are handled courteously, efficiently and with empathy.
- Can do attitudes to be shown at all times.
- Tasks are undertaken efficiently and with attention to detail.
- Provide efficient and professional customer service to patients, consultants and colleagues.
- Ensure personal and team sales targets are met, using trackers/CRM systems to capture information.
- Follow all sales processes and keep an accurate tracker to ensure opportunities are maximised.
- Have excellent understanding of the patient pathways throughout the hospital.
- Have excellent knowledge of all consultants/specialties.
- Maintain website enquiries, again ensuring information is captured in trackers/CRM systems if not converted into an appointment.
- Maintain an up to date and accurate call back system ensuring we provide relevant information at the appropriate time and maximise the sales opportunity.
- Manage personal call statistics to ensure you are contributing to the overall team call performance.
Person Specification
Qualifications
- Further Education Qualification e.g. A level, BTEC.
Experience
- Experience of working within call-handling sales team.
- Worked in Customer Services environment.
- Worked with CRM Systems.
- Worked in healthcare environment.
Skills and Attributes
- Willingness to learn and contribute to the efficient working of a target driven team.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Advisor in Newport employer: St Joseph's Hospital
St Joseph’s Independent Hospital is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With benefits such as free parking, subsidised meals, and access to private health insurance, we foster a collaborative environment where passionate practitioners can thrive in their orthopaedic careers while enjoying monthly wellbeing activities. Join us in making a meaningful impact in healthcare at our state-of-the-art facility.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at St Joseph's Hospital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like St Joseph's Hospital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Advisor in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to St Joseph's Hospital:Your cover letter is your chance to shine! Tell us why you want to work at St Joseph's Hospital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at St Joseph's Hospital!
How to prepare for a job interview at St Joseph's Hospital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
