At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service over the phone.
- Company: Join a prestigious, award-winning company focused on excellent customer service.
- Benefits: Earn £10.50 per hour, with overtime pay and potential bonuses during festive periods.
- Other info: Flexible shifts with a rolling rota and opportunities for ongoing work.
- Why this job: Make a difference by helping people while gaining valuable experience in customer service.
- Qualifications: Cheerful attitude, great communication skills, and a desire to help others.
St John's Staff Hire are looking to recruit Customer Service Advisors / Call Centre Advisors on a temporary basis. There is potential for the work to be ongoing, so we encourage anyone looking for permanent positions to apply. We also have other, similar positions available, without immediate starts.
We are looking for people who would like to work as Customer Service Advisors / Call Centre Advisors for a prestigious, award-winning company that is intent on providing the best possible customer service. Given the current situation, the employer has also taken extra precautions to help protect all colleagues in line with current and future Government guidelines. All workers will be expected to follow the protocols put in place by the employer.
This role would suit people who are cheerful and friendly with great communication skills - you will be spending your time taking calls using a headset, whilst processing information on a PC. Accuracy, and a real desire to help people are the qualities that we are looking for, as full training will be given to all successful candidates.
- Overtime will be available, paid at a premium.
- You will have a 4-week rolling rota, that is still subject to change.
- Normal hours of work are 9 am - 5:30 pm, with one full weekend (Saturday and Sunday) worked per month, and one additional Saturday worked per month.
- 37-hour contract as standard.
In order to be successful, you must be able to commit to working Monday to Friday for the week commencing: Monday 25/10/2021. You MUST complete the full week. You will not be able to have any time off during the training week, and it must be completed in full.
The rate of pay is £10.50* per hour. Overtime is paid at a considerable premium, and other discretionary bonus schemes may apply during the festive period. We are looking for people to get started immediately. The site is in Windermere, close to public transport, with parking on site.
Please apply with a CV, or call Rich on 07827 941669 with any enquiries. *Rate includes rolled-up holiday pay.
Customer Service Advisors / Call Centre Advisors employer: St John's Staff Hire
St John's Staff Hire is an exceptional employer, offering a supportive work environment where employees can thrive as Customer Service Advisors. With a focus on providing outstanding customer service, the company prioritises employee well-being by implementing safety measures and offering comprehensive training. Located in the picturesque Windermere, employees benefit from convenient transport links and on-site parking, alongside opportunities for overtime and potential permanent positions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors / Call Centre Advisors
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at St John's Staff Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like St John's Staff Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisors / Call Centre Advisors
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to St John's Staff Hire:Your cover letter is your chance to shine! Tell us why you want to work at St John's Staff Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at St John's Staff Hire!
How to prepare for a job interview at St John's Staff Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
