Medical Receptionist in Grantham

St John's Medical Centre have an exciting vacancy for a Medical Receptionist to join our friendly and welcoming Practice Team. Our Medical Receptionists are often the first point of contact for our patients, therefore candidates must be able to demonstrate experience of delivering exceptional customer service, have excellent communication skills and thrive in a fast paced environment. It would be advantageous for candidates to have worked in General Practice/NHS roles, and understand the current pressures and demands faced by the NHS, however this is not essential. Ultimately, we are looking for the right candidate to join our established Reception Team. This is a full-time position working 37.5 hours per week. The Practice is open between 08:00am-18:30pm, Monday- Friday. Hours are fixed and will be discussed during the interview. Please note that flexibility is required for the role, and you may be asked to work additional hours to suit the needs of the Practice- this may include occasional Saturdays.

The role of Medical Receptionist at St John's Medical Centre is to provide a high quality, professional reception and administrative service to our patients, doctors, health service professionals and colleagues. You will in most cases be the first point of contact for our patients communicating with them both face to face and over the telephone. Providing exceptional patient care is always at the forefront of our Practice Team. Enquiries from patients/health care professionals should be actioned efficiently and courteously.

About us: St John's Medical Centre is a large, well established Practice with circa 13,000 patients registered. We are a Training Practice and regularly welcome GP Registrars, Nursing Placements and Work experience from Colleges/Schools in the local area. In our last CQC Inspection we retained our 'Good' rating. In working for the Practice, you can benefit from the following:

• Free Staff Parking
• Generous Annual Leave Entitlement
• NHS Pension Scheme
• NHS Discounts at Retailers/Restaurants
• Full training & support

The following are the core responsibilities of the role of Medical Receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the Practice appointment system.
• Process face to face, telephone and e-requests for appointments using SystmOne and AskmyGP.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to both internal and external services.
• Initiating contact and responding to requests from patients, team members and external agencies.
• Input and code data into SystmOne and patient records accordingly.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Direct requests for information i.e. SAR, insurance/solicitors letters/DVLA forms and childhood immunisations to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all staff with general tasks as requested.
• Opening and locking up of the Practice on a daily basis.
• As required, processing of prescriptions requests, ensuring they are processed accurately and efficiently.
• Management and security of blank prescriptions, ensuring register is up to date and ensuring prescriptions are kept safe at all times.
• Management and security of blood pressure monitors, ensuring blood pressure monitor register is kept up to date.
• Dealing with patient complaints both face to face and over the telephone. If unable to resolve the complaint, follow the practice complaint procedure and direct to the relevant complaints manager.
• To act as a chaperone during situations as requested by either clinical or management staff.
• Ensure when significant events are identified, they are recorded appropriately on Team Net.

Experience:

• Essential: Experience of working with the general public.
• Essential: Experience of administrative duties.
• Essential: Competent in the use of Microsoft Office including Word and Excel.
• Desirable: Experience of working in General Practice.
• Desirable: Experience of using clinical software including SystmOne and AskmyGP.

Qualifications:

• Essential: Educated to GCSE level or equivalent.
• Desirable: GCSE Mathematics and English (C or above).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.