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- Tasks: Assist patients and support the clinical team in a friendly, efficient manner.
- Company: St Johns Medical Centre, a welcoming healthcare provider in Altrincham.
- Benefits: Gain valuable experience in a busy NHS environment with a supportive team.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Customer service experience and a flexible approach to tasks.
- Other info: Join a dynamic team with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
To provide general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone. Welcome, assist and direct patients in accessing the appropriate service or healthcare profession in a courteous, efficient, and effective way.
Main duties of the job:
- Dealing with appointment, home visits and telephone requests.
- Booking, amending, and cancelling patient appointments.
- Processing of repeat prescriptions in accordance to practice guidelines.
- Initial contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Filing and retrieving paperwork.
- Taking messages and passing on information.
- Keeping the reception area tidy and free from obstructions and clutter.
- Bring in path lab results and re-allocate where necessary.
- Import GP to GP records.
- Action admin emails and internal messages.
- Action master call out of hours reports.
- Enter new patients onto the system.
- Enter change of address, name changes to the system.
- Action on-line registrations.
- Action mother and baby discharges.
- Medical records for insurance companies.
- Carry out data entry for patient records.
- Receive new patient paper notes from the health authority and entering them onto the system.
- Scanning of post onto patient records.
- Coding.
- Emailing of sick notes, referrals to patients and hospitals.
- Completing tasks sent from internal users.
- Ensure patient confidentiality is kept at all times.
- Complete annual mandatory training.
The above list of duties is not exhaustive and may be subject to change as deemed necessary.
About us: St Johns Medical Centre is located in the market town of Altrincham within the borough of Trafford, Greater Manchester. We have a clinical team of 9 GP Partners, 5 Salaried GPs, 4 Practice Nurses, 2 HCAs & 1 Phlebotomist, all supported by a large reception and admin team.
Person Specification:
- Flexible approach to undertaking a wide variety of tasks.
- Highly motivated.
- Experience of answering telephone calls in a high call volume environment.
- Experience of working as part of a team.
- Experience of customer service.
- Experience of working in a busy NHS environment.
- Experience of clinical systems, Emis web, Docman and Accurx.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist / Administrator (Clinical support team) in Altrincham employer: St Johns Medical Centre
Contact Detail:
St Johns Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator (Clinical support team) in Altrincham
✨Tip Number 1
Get to know the company! Research St Johns Medical Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-play with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you project that positive and friendly image right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist / Administrator (Clinical support team) in Altrincham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can project a positive image to our patients.
Tailor Your Experience: Make sure to highlight any relevant experience you have that matches the job description. If you've worked in a busy NHS environment or have customer service experience, shout about it! We love seeing how your background fits with what we do.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at St Johns Medical Centre!
How to prepare for a job interview at St Johns Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator in a clinical support team. Familiarise yourself with tasks like booking appointments, processing prescriptions, and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with patients, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent service, especially in high-pressure situations. Highlighting your ability to remain calm and courteous will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling difficult patients, and managing multiple tasks. Practising your responses can help you articulate your thoughts clearly during the interview. Consider doing mock interviews with a friend or family member to build your confidence.
✨Demonstrate Your Tech Savviness
Familiarity with clinical systems like Emis web, Docman, and Accurx is a plus. If you have experience with these systems, be ready to discuss it. If not, do a bit of research to understand how they work and express your willingness to learn. Showing that you're tech-savvy can set you apart from other candidates.
