At a Glance
- Tasks: Support our community by processing donations and providing excellent service to our supporters.
- Company: Join St John's Hospice, a local charity making a real difference in people's lives.
- Benefits: Competitive salary, generous holiday allowance, and a supportive pension scheme.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be part of a dedicated team during our 40th anniversary and see the impact of your work.
- Qualifications: Strong people skills, attention to detail, and a passion for supporting the community.
The predicted salary is between 13726 - 14141 € per year.
This role matters: As a local charity, the Hospice relies on the generous support of our amazing local community and as St John's enters its 40th anniversary year this is a unique opportunity to join our dedicated Supporter Care team to provide additional support throughout this milestone year of fundraising activity. Our Supporter Care Team put our supporters at the heart of everything they do, to ensure they feel connected and valued whilst generously supporting the work of St John's Hospice.
We are looking for a competent administrator and data handler who will process online and offline supporter donations, ensuring that donations are processed and acknowledged quickly and efficiently. You will also deliver first-class service to all our donors and prospective supporters face-to-face, over the phone and in writing. This is a role that would suit someone with excellent people skills, who has an eye for detail and is committed to the work of the Hospice. If you are looking to take on a role where every day you can see the difference you have made to people’s lives, come and join us.
This post is subject to a standard DBS check. The cost of this check is currently £26.30 and this will be deducted from the successful applicant's first salary payment.
- Salary: £13,726.44 - £14,141.40 per annum (based on 21 hours, dependent on pension scheme)
- Holiday: 27 days plus usual bank holidays pro rata (7 weeks per annum)
- Pension: St John’s Hospice Pension Scheme (St John’s pays an 8% employer contribution) or NHS Pension may be continued subject to eligibility
Closing Date: Sunday 11th January 2026
Interview date: Thursday 15th January 2026
We look forward to hearing from you soon!
Location: St John's Hospice, Slyne Road, Lancaster, LA2 6ST
Supporter Care Officer in Lancaster employer: St John's Hospice
At St John's Hospice, we pride ourselves on being a compassionate and community-focused employer, dedicated to making a meaningful impact in the lives of those we serve. Our Supporter Care team is at the heart of our mission, ensuring that every supporter feels valued and connected, while enjoying a supportive work culture that fosters personal growth and development. With generous holiday allowances, a strong pension scheme, and the opportunity to contribute to our 40th anniversary celebrations, joining us means being part of a team that truly makes a difference in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care Officer in Lancaster
✨Tip Number 1
Get to know the charity! Research St John's Hospice and its mission. When you understand what they stand for, you can tailor your conversations and show genuine passion during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the role and the team, plus it shows you're proactive and genuinely interested.
✨Tip Number 3
Practice your people skills! Since this role is all about connecting with supporters, try role-playing common scenarios with friends. This will help you feel more confident when interacting with donors.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Supporter Care team at St John's Hospice.
We think you need these skills to ace Supporter Care Officer in Lancaster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting the community shine through. We want to see how much you care about making a difference in people's lives, especially in a role that’s all about connecting with our supporters.
Be Detail-Oriented:As a Supporter Care Officer, attention to detail is key. Make sure your application is free from typos and errors. We appreciate a well-organised application that reflects your ability to handle data accurately and efficiently.
Highlight Your People Skills:This role involves interacting with donors and supporters, so don’t forget to showcase your excellent people skills. Share examples of how you've provided great service in previous roles, whether face-to-face, over the phone, or in writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our Supporter Care team!
How to prepare for a job interview at St John's Hospice
✨Know the Charity Inside Out
Before your interview, take some time to research St John's Hospice. Understand their mission, values, and the impact they have on the community. This will not only show your genuine interest but also help you connect your skills to their goals.
✨Showcase Your People Skills
As a Supporter Care Officer, you'll be interacting with donors regularly. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathise and communicate effectively, as these are key in making supporters feel valued.
✨Demonstrate Attention to Detail
Since the role involves processing donations accurately, be ready to discuss your experience with data handling and administration. Bring up specific instances where your attention to detail made a difference, whether in previous jobs or volunteer work.
✨Prepare Questions for Them
Interviews are a two-way street! Think of thoughtful questions to ask about the Supporter Care team and their fundraising activities. This shows you're engaged and eager to contribute to their milestone year, plus it helps you gauge if the role is right for you.
