Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients, manage admissions, and handle office duties in a supportive team.
- Company: Join St John & St Elizabeth Hospital, rated number one for care in the UK.
- Benefits: Enjoy private healthcare, 27 days leave, discounts, and personal development opportunities.
- Why this job: Be part of a caring environment that supports your growth and offers career progression.
- Qualifications: Previous experience in healthcare, strong organisation skills, and a professional attitude required.
- Other info: Located in leafy St John’s Wood, just minutes from Central London.
The predicted salary is between 24000 - 30000 £ per year.
Join to apply for the Reservations Advisor role at St John & St Elizabeth Hospital
Join to apply for the Reservations Advisor role at St John & St Elizabeth Hospital
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from St John & St Elizabeth Hospital
Recruitment Specialist | Talent Acquisition
We require an enthusiastic team player to join the Reservations Team as a Reservations Advisor. This role will involve meeting and greeting patients, welcoming the patients to the Hospital and escorting them to their room. There will also be other office duties which will include preparing patients files and liaising with third parties to gain authorisation for treatment. The shift patterns will be 7.5hrs ( 30min lunch break) between 6am to 6pm, occasionally Saturdays, this will be in rotation with other team members.
There will also be additional duties of booking outpatient appointments for consultants for follow up appointments and handling secretarial enquiries.
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.
What are the Responsibilities of this Reservations Advisor role?
- Manage admissions – admit patients, deal with deposits/medical insurance and escort patients to their rooms.
- To admit patients onto Pims system & update any new / changed patient details.
- Printing & collating of paperwork for next day’s admissions.
- Retrieve & prepare patient notes.
- Process paperwork for patient bookings and send the relevant information to patients before admission.
- To book outpatient appointments and deal with secretarial enquiries
- To cover the Outpatient Diary Coordinator during periods of leave
- To liaise with sponsoring bodies, including Embassies, regarding patient sponsorship
- To present a high standard of customer care in dealing with patients, secretaries and consultants
- To collect, replenish & deliver trolley for assembly of patient notes.
- Deal with general telephone enquiries.
- To be responsible for the replenishing of office supplies
- General office filing
Am I the right person for this Reservations Advisor role?
- Previous relevant experience working in a medical/healthcare environment or undertaking similar role
- Organisation skills and the ability to prioritize
- Professionalism and courteousness
- The ability to work accurately and with high volume of work during peak times
- The ability to work flexibly and as part of a team
- Ability to ensure that all information is recorded accurately
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Health Care Provider
-
Industries
Health and Human Services
Referrals increase your chances of interviewing at St John & St Elizabeth Hospital by 2x
Sign in to set job alerts for “Reservations Specialist” roles.
London, England, United Kingdom 1 day ago
Stansted, England, United Kingdom 4 weeks ago
London, England, United Kingdom 2 weeks ago
Maidstone, England, United Kingdom 10 hours ago
Reservations & Guest Services Agent (Maternity Cover)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 18 hours ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 months ago
Hounslow, England, United Kingdom 1 month ago
Canterbury, England, United Kingdom 10 hours ago
Travelling Secretary (Role based in UAE)
London, England, United Kingdom 18 hours ago
Greater London, England, United Kingdom £28,000.00-£30,000.00 16 hours ago
London, England, United Kingdom 2 weeks ago
Braintree, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
Receptionist – The Peak – Jumeirah Carlton Tower
Kensington And Chelsea, England, United Kingdom 4 days ago
Greater London, England, United Kingdom £28,000.00-£30,000.00 16 hours ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 4 days ago
Greater London, England, United Kingdom 2 weeks ago
Ashford, England, United Kingdom 2 weeks ago
London, England, United Kingdom 22 hours ago
London Area, United Kingdom £14.00-£14.00 17 hours ago
London, England, United Kingdom 1 week ago
Hounslow, England, United Kingdom 6 days ago
London, England, United Kingdom 20 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Reservations Advisor employer: St John & St Elizabeth Hospital
Contact Detail:
St John & St Elizabeth Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Advisor
✨Tip Number 1
Familiarise yourself with the hospital's values and mission. Understanding what St John & St Elizabeth Hospital stands for will help you align your responses during any interviews, showcasing that you're not just a fit for the role but also for the organisation's culture.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Reservations Advisor, you'll be dealing with patients and their families, so demonstrating your ability to provide excellent customer care can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of St John & St Elizabeth Hospital. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying or interviewing.
✨Tip Number 4
Prepare for situational questions related to handling high-pressure scenarios. Given the nature of the role, being able to demonstrate how you manage stress and prioritise tasks effectively will be crucial during the interview process.
We think you need these skills to ace Reservations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a medical or healthcare environment. Emphasise skills like organisation, professionalism, and customer care, as these are crucial for the Reservations Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospital's mission. Mention specific experiences that demonstrate your ability to manage admissions and provide excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to work under pressure. Provide examples of how you've successfully prioritised tasks in previous roles, especially during peak times.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Reservations Advisor position.
How to prepare for a job interview at St John & St Elizabeth Hospital
✨Show Enthusiasm for Patient Care
As a Reservations Advisor, your role revolves around patient interaction. Make sure to express your passion for providing excellent customer service and care during the interview. Share examples of how you've positively impacted patients or clients in previous roles.
✨Demonstrate Organisational Skills
This position requires strong organisational abilities. Be prepared to discuss how you manage your time and prioritise tasks, especially during busy periods. You might want to mention specific tools or methods you use to stay organised.
✨Familiarise Yourself with Healthcare Terminology
Having a basic understanding of medical terminology can set you apart from other candidates. Brush up on relevant terms and processes related to admissions and outpatient appointments, as this will show your commitment to the role and help you communicate effectively.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and the hospital's approach to patient care. This not only shows your interest in the role but also helps you assess if the organisation is the right fit for you.