Join to apply for the IT Service Delivery Manager role at St John & St Elizabeth Hospital
Overview We are seeking an experienced IT Service Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for our information technology function as well as acting as a primary interface with our key stakeholders. As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. Excellent experience in Service Transition and improvements within IT Services. Must have high-level experience across Applications, Infrastructure, Data, Cloud, Architecture, and Cyber Security. Support and development of all IT service delivery functions and processes. To assist in maintaining the confidentiality, integrity and availability of the information assets by employing robust, best practices in managing and supporting systems and services.
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.
Qualifications Min of 4 GCSEs or equivalent (including English and Mathematics
BSc in scientific or IT subject or equivalent qualification
Ability to work as part of a multi-disciplinary team
Good keyboard and IT-related skills
Analytical approach and the ability to make appropriate decisions
Responsibilities Provide a proactive leadership role within IT operations.
Ensure that the Customer Service and Service delivery personnel perform their duties to provide high-quality support.
Ensure that SLAs are met for calls, tickets and other deliverables.
Participate in projects and service delivery.
Coordinate with Service delivery managers and local support personnel.
Provide reports, updates and feedback from time to time, as requested.
Build relationships with heads of departments, consultants and all end-users throughout the organisation.
Provide a physically present and visible management presence to represent IT positively within the organisation.
Enhance the department's reputation and improve its service's credibility.
Monitor, manage and take ownership of the delivery of IT services by external contractors and third-party/outsource providers.
Benefits Private healthcare scheme worth up to £20,000 per year
27 days annual leave
Blue Light Card discounts
Interest-free season ticket loans
Cycle to work scheme
Free eye check-up vouchers with contribution towards lenses
Free newspaper and media subscriptions
Local business discounts
Discount in our Hospice Charity shop
Refer a Friend scheme
Free Cinema Society Membership offering discounted tickets
Personal development and training courses
Annual events and recognition awards
Career progression and increments
For employees joining us from the NHS, continuation of NHS pension
IT Service Delivery Manager in London employer: St John & St Elizabeth Hospital
The Hospital of St John and St Elizabeth offers a supportive and collaborative work environment, where nurses are empowered to lead and innovate in critical care. With a strong focus on professional development, employees benefit from ongoing training and mentorship opportunities, ensuring they can grow their skills and advance their careers. Located in the heart of London, the hospital provides a unique chance to work in a prestigious setting while making a meaningful impact on patient care.
Contact Details:
St John & St Elizabeth Hospital Recruitment Team
