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- Tasks: Lead IT operations and ensure high-quality service delivery for our hospital's tech needs.
- Company: Join a top-rated independent private hospital in leafy St John's Wood.
- Benefits: Enjoy 27 days annual leave, private healthcare, and discounts on local businesses.
- Why this job: Make a real impact in healthcare IT while supporting a hospice with every profit.
- Qualifications: GCSEs in English and Maths, plus a BSc in IT or related field.
- Other info: Great career progression opportunities and a vibrant team culture.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced IT Service Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for our information technology function as well as acting as a primary interface with our key stakeholders. As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. Excellent experience in Service Transition and improvements within IT Services is required. Must have high-level experience across Applications, Infrastructure, Data, Cloud, Architecture, and Cyber Security. Support and development of all IT service delivery functions and processes is essential. To assist in maintaining the confidentiality, integrity and availability of the information assets by employing robust, best practices in managing and supporting systems and services.
Located in leafy St John's Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John's.
Qualifications
- Min of 4 GCSEs or equivalent (including English and Mathematics)
- BSc in scientific or IT subject or equivalent qualification
- Ability to work as part of a multi-disciplinary team
- Good keyboard and IT-related skills
- Analytical approach and the ability to make appropriate decisions
Responsibilities
- Provide a proactive leadership role within IT operations.
- Ensure that the Customer Service and Service delivery personnel perform their duties to provide high-quality support.
- Ensure that SLAs are met for calls, tickets and other deliverables.
- Participate in projects and service delivery.
- Coordinate with Service delivery managers and local support personnel.
- Provide reports, updates and feedback from time to time, as requested.
- Build relationships with heads of departments, consultants and all end-users throughout the organisation.
- Provide a physically present and visible management presence to represent IT positively within the organisation.
- Enhance the department's reputation and improve its service's credibility.
- Monitor, manage and take ownership of the delivery of IT services by external contractors and third-party/outsource providers.
Benefits
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- For employees joining us from the NHS, continuation of NHS pension
IT Service Delivery Manager in London employer: St John & St Elizabeth Hospital
Contact Detail:
St John & St Elizabeth Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its IT services. Show us you know what makes St John & St Elizabeth Hospital tick, and how your skills can enhance their operations.
✨Tip Number 3
Practice your responses to common interview questions, especially around service delivery and stakeholder management. We want to see you shine when discussing your experience in IT operations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience in service transition, applications, and infrastructure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your leadership in IT operations and how you've improved service delivery in the past.
Showcase Your Soft Skills: While technical skills are crucial, don’t forget to showcase your soft skills too! We value communication and relationship-building, so mention how you've successfully collaborated with stakeholders in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at St John & St Elizabeth Hospital
✨Know Your IT Stuff
Make sure you brush up on your knowledge of IT service delivery, especially in areas like Applications, Infrastructure, and Cyber Security. Be ready to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Showcase Your Leadership Skills
As an IT Service Delivery Manager, you'll need to lead teams effectively. Prepare to share instances where you've successfully led a team or project, highlighting your proactive approach and ability to enhance service delivery.
✨Understand the Company Culture
Research St John & St Elizabeth Hospital and understand their values and mission. Be prepared to explain how your personal values align with theirs, especially regarding patient care and community support.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their IT operations, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.