At a Glance
- Tasks: Support fundraising activities, maintain records, and provide excellent customer service to supporters.
- Company: Join a passionate team at St John's Hospice making a real difference in local care.
- Benefits: Enjoy private healthcare, 27 days leave, discounts, and career progression opportunities.
- Other info: Dynamic role with opportunities for personal development and recognition.
- Why this job: Be part of a meaningful mission while developing your skills in a supportive environment.
- Qualifications: Experience in administration or customer service, with strong communication and organisational skills.
The predicted salary is between 38050 - 46506 £ per year.
We are looking for a Fundraising Administration Executive to join our team.
The right candidate will ensure a smooth running of the Fundraising Team by providing high-quality administrative and supporter care support.
Working closely with colleagues across fundraising, the post holder will help maintain accurate records, process donations, support fundraising activities and events, and provide excellent customer service to supporters, volunteers and members of the public.
This role is ideal for an organised and proactive individual who enjoys administration, working with people and being part of a team making a meaningful difference to local hospice care.
The Fundraising team is made up of skilled, committed and creative individuals working across community and challenge fundraising, philanthropy, partnerships, retail, volunteering, data, and marketing and communications.
Together, they generate the voluntary income needed to ensure St John's Hospice can continue providing free specialist palliative and end-of-life care to everyone who needs it.
Based within the charitable St John & St Elizabeth Hospital, the Hospice supports people living with life-limiting illnesses and those closest to them across North, West and Central London.
Our services include inpatient care, day services, community specialist palliative care,
, Lymphoedema care, social work and welfare support, therapies, carer support and bereavement support, helping people to live well for as long as possible.
What are the Responsibilities of the Fundraising Administration Executive?
- Accurately record donations, supporter details and fundraising activity on the Hospice CRM database, Sales Force.
- Maintain accurate supporter records and ensure information is updated in line with data protection requirements.
- Assist with the processing and acknowledgement of donations from a variety of fundraising activities.
- Support the administration of Gift Aid claims and associated records.
- Process event registrations and maintain participant records where required.
- Prepare and fulfil fundraising packs, supporter resources, merchandise sales and event materials.
- Where required, take minutes at fundraising team meetings and support general team administration.
- Prepare and send thank you letters, acknowledgements and supporter communications.
- Ensure supporters receive excellent customer service and feel valued throughout their involvement with the Hospice.
Am I the right person for the Fundraising Administration Executive?
- Experience working in an administrative or customer service role.
- Experience using Microsoft Office applications, particularly Outlook, Word and Excel.
- Experience managing information accurately and maintaining records.
- Experience communicating with members of the public, customers or supporters.
- Experience of Gift Aid administration.
- Experience supporting events, fundraising or community activities.
- Professional and confident telephone manner.
- Commitment to providing excellent customer service.
- Understanding of fundraising administration processes.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment.
As well as ongoing development and training, we offer our employees a wide range of benefits;
- When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Staff Gym
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Fundraising Administration Executive in London employer: St John & St Elizabeth Hospital
The Hospital of St John and St Elizabeth offers a supportive and collaborative work environment, where nurses are empowered to lead and innovate in critical care. With a strong focus on professional development, employees benefit from ongoing training and mentorship opportunities, ensuring they can grow their skills and advance their careers. Located in the heart of London, the hospital provides a unique chance to work in a prestigious setting while making a meaningful impact on patient care.
Contact Details:
St John & St Elizabeth Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising Administration Executive in London
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like St John & St Elizabeth Hospital.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of St John & St Elizabeth Hospital, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at St John & St Elizabeth Hospital. It’s all about being visible and passionate!
We think you need these skills to ace Fundraising Administration Executive in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that St John & St Elizabeth Hospital supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of St John & St Elizabeth Hospital. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Fundraising Administration Executive role at St John & St Elizabeth Hospital. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at St John & St Elizabeth Hospital
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of St John & St Elizabeth Hospital. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at St John & St Elizabeth Hospital.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for St John & St Elizabeth Hospital. This shows you're not only a lone wolf but a team player with valuable connections.
