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- Tasks: Lead growth strategies and enhance referral networks in healthcare.
- Company: The Hospital of St John & St Elizabeth, a top-rated independent hospital in London.
- Benefits: Private healthcare, 27 days leave, discounts, and career progression opportunities.
- Why this job: Join a forward-thinking team making a real impact in patient care.
- Qualifications: Senior experience in medical concierge and strong relationship management skills.
- Other info: Supportive environment with ongoing training and recognition events.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP, corporate & employer pathways, medical concierge/VIP access, international and embassy networks. You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospital’s commercial strategy. The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market-leading front-door experience for patients, consultants, insurers and partners.
Responsibilities:
- Develop and execute growth strategies for each owned channel in line with the commercial plan.
- Shape propositions, access models and pathways to improve speed-to-care and conversion.
- Identify new opportunities across cancer, primary care, corporate, concierge and international markets.
- Act as senior relationship owner across corporate, embassy, international and primary care networks.
- Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.
- Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases.
- Resolve friction and leakage within concierge-led pathways and ensure clear escalation routes for complex cases.
- Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives.
- Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.
What you will bring (essential):
- Senior experience designing, developing and scaling medical concierge or complex patient access services.
- Track record developing growth channels and referral-led models with measurable commercial outcomes.
- Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
- Commercial acumen with a data-driven approach to performance, prioritisation and delivery.
- Experience across corporate, international or embassy-led healthcare pathways.
- Understanding of private healthcare funding and payor environments.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.
Head of Market & Network Development employer: St John & St Elizabeth Hospital
Contact Detail:
St John & St Elizabeth Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Market & Network Development
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector, especially those involved in corporate and international pathways. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or presentation that highlights your past successes in developing growth channels and managing complex patient access services. This will help you stand out during interviews and discussions.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to appear. Reach out directly to organisations like HJE through our website, express your interest, and share how you can contribute to their growth strategies.
✨Tip Number 4
Stay data-driven! Brush up on your commercial acumen and be ready to discuss how you’ve used data to drive performance and prioritise initiatives in your previous roles. This will resonate well with hiring managers looking for measurable outcomes.
We think you need these skills to ace Head of Market & Network Development
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Market & Network Development. Highlight your experience in developing growth strategies and managing relationships, as these are key for us at HJE.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at HJE. Be specific about your achievements in similar roles.
Showcase Your Data Skills: Since we value a data-driven approach, don’t forget to mention any experience you have with KPIs and performance metrics. Show us how you've used data to drive decisions and improve outcomes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the HJE family!
How to prepare for a job interview at St John & St Elizabeth Hospital
✨Know Your Market Inside Out
Before the interview, dive deep into the healthcare market, especially around primary care and concierge services. Understand the latest trends, challenges, and opportunities in these areas. This knowledge will help you speak confidently about how you can drive growth and improve conversion rates.
✨Showcase Your Relationship Skills
As a Head of Market & Network Development, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed partnerships in the past, particularly with corporate or international networks. Highlight your approach to resolving conflicts and ensuring smooth referral flows.
✨Be Data-Driven
Demonstrate your commercial acumen by discussing how you've used data to inform your strategies. Bring specific examples of KPIs you've monitored and how they influenced your decision-making. This will show that you have a solid grasp of performance metrics and can drive measurable outcomes.
✨Align with Their Vision
Familiarise yourself with the Hospital of St John & St Elizabeth's mission and values. During the interview, express how your experience aligns with their goals for service-line growth and operational excellence. This will illustrate your commitment to contributing positively to their commercial strategy.