At a Glance
- Tasks: Lead IT operations and ensure high-quality service delivery for our hospital's tech needs.
- Company: Join St John & St Elizabeth Hospital, rated number one for care in the UK.
- Benefits: Enjoy private healthcare, 27 days leave, discounts, and career progression opportunities.
- Other info: Dynamic role with excellent growth potential in a supportive, innovative team.
- Why this job: Make a real impact in healthcare IT while supporting a charity-focused environment.
- Qualifications: GCSEs in English and Maths, plus IT or scientific degree; teamwork and analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced IT Service Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for our information technology function as well as acting as a primary interface with our key stakeholders.
As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. Excellent experience in Service Transition and improvements within IT Services is required. Must have high-level experience across Applications, Infrastructure, Data, Cloud, Architecture, and Cyber Security. Support and development of all IT service delivery functions and processes is essential. To assist in maintaining the confidentiality, integrity and availability of the information assets by employing robust, best practices in managing and supporting systems and services.
Located in leafy St John’s Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St John’s.
Qualifications
- Min of 4 GCSEs or equivalent (including English and Mathematics)
- BSc in scientific or IT subject or equivalent qualification
- Ability to work as part of a multi-disciplinary team
- Good keyboard and IT-related skills
- Analytical approach and the ability to make appropriate decisions
Responsibilities
- Provide a proactive leadership role within IT operations.
- Ensure that the Customer Service and Service delivery personnel perform their duties to provide high-quality support.
- Ensure that SLAs are met for calls, tickets and other deliverables.
- Participate in projects and service delivery.
- Coordinate with Service delivery managers and local support personnel.
- Provide reports, updates and feedback from time to time, as requested.
- Build relationships with heads of departments, consultants and all end-users throughout the organisation.
- Provide a physically present and visible management presence to represent IT positively within the organisation.
- Enhance the department's reputation and improve its service's credibility.
- Monitor, manage and take ownership of the delivery of IT services by external contractors and third-party/outsource providers.
Benefits
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest-free season ticket loans
- Cycle to work scheme
- Free eye check-up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- For employees joining us from the NHS, continuation of NHS pension
IT Service Delivery Manager in England employer: St John & St Elizabeth Hospital
St John & St Elizabeth Hospital is an exceptional employer, offering a unique opportunity to work in a charitable private hospital environment in London. With a strong commitment to employee development, we provide extensive benefits including private healthcare, generous annual leave, and career progression opportunities, all while ensuring a supportive and engaging workplace culture. Join us in making a meaningful impact on patient safety and community health as part of our dedicated team.
Contact Details:
St John & St Elizabeth Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its IT services. Understand their challenges and think about how your experience in applications, infrastructure, and cyber security can help them succeed.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've led teams or improved service delivery processes. This will highlight your fit for the IT Service Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Delivery Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience in managing IT services, especially in areas like Applications, Infrastructure, and Cyber Security. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at St John & St Elizabeth Hospital. Share specific examples of your past achievements in service delivery and how they relate to the role.
Showcase Your Leadership Skills:As an IT Service Delivery Manager, leadership is key. In your application, make sure to highlight any experiences where you've led teams or projects. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing hospital and what we stand for.
How to prepare for a job interview at St John & St Elizabeth Hospital
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service delivery, especially in areas like Applications, Infrastructure, and Cyber Security. Be ready to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Showcase Your Leadership Skills
As an IT Service Delivery Manager, you'll need to lead teams effectively. Prepare to share instances where you've successfully led a team or project, highlighting your proactive approach and ability to meet SLAs.
✨Build Relationships
Since this role involves liaising with various stakeholders, think about how you can demonstrate your relationship-building skills. Have examples ready of how you've collaborated with different departments or managed external contractors.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the hospital's IT operations and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
