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- Tasks: Deliver exceptional customer service and support local volunteers at events.
- Company: Join St John Ambulance, a community-focused organisation saving lives through first aid.
- Benefits: Enjoy competitive salary, pension scheme, discounts, and health support.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Be part of a supportive team with opportunities for personal growth.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
FIXED TERM CONTRACT - 12 months. As a customer services adviser, you will be responsible for delivering exceptional customer service to our customers. You will be liaising with local volunteers to support them in providing first aid cover at events. You will be part of a welcoming supportive team who will help you to understand this unique organisation.
About You
You will need to have an eye for detail and have excellent communication skills, being able to deal with customers, staff and volunteers.
About Us
St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes. Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve. We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.
You will receive:
- Competitive salary & pension scheme
- Cycle to work scheme
- Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.
We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered.
Customer Service Advisor in Stockport employer: St John Ambulance
Contact Detail:
St John Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stockport
✨Tip Number 1
Get to know the company! Research St John Ambulance and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to interact with various people. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the St John Ambulance family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Stockport
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. We want to see how much you care about delivering exceptional service and supporting our volunteers.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Customer Service Advisor at St John Ambulance.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand, showcasing your excellent communication skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at St John Ambulance
✨Know the Organisation
Before your interview, take some time to research St John Ambulance. Understand their mission, values, and the role they play in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples from your past experiences where you successfully dealt with customers or resolved conflicts. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Highlight Attention to Detail
Since the role requires an eye for detail, think of instances where your attention to detail made a difference. Whether it was catching an error or ensuring a task was completed accurately, be ready to share these examples to demonstrate your capability.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or the organisation's future plans. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.