At a Glance
- Tasks: Be the first point of contact for patient transport requests and manage calls efficiently.
- Company: Join St John Ambulance, a charity dedicated to saving lives and supporting communities.
- Benefits: Enjoy competitive salary, 33 days holiday, hybrid working, and exclusive discounts.
- Other info: Dynamic team of over 1,400 employees with opportunities for growth and community impact.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: GCSEs including Maths & English, customer service experience, and office administration skills.
The predicted salary is between 36000 - 60000 £ per year.
Our offer to you
- We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.
- You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme
- Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).
Job Summary
You are the first point of contact for patient transport requests, dealing with inquiries from patients, relatives, care staff or agencies, managing calls within the Operations Centre as part of a team of operatives. Your role is pivotal in rostering our clinical staff to undertake their frontline duties, maximising our coverage and reach and minimising wastage and inefficiencies. You will be a trouble shooter and be capable of working under pressure with a self-starter approach and with the ability to work on your own from time to time. You will handle sensitive and confidential information and must be able to handle incoming calls professionally and efficiently.
About You
You will be educated to GCSE level or equivalent (Grade C / 4) including Maths & English (minimum 5), have experience in working within a team in a customer facing environment, experience in working with and handling volunteer and employee queries and experience in office administration.
About the Role
- Provide effective telephone answering to the general public, healthcare professionals, emergency services, SJA people and other agencies as requested.
- Provide quotations to customers / potential customers of SJA, ensuring that all quotations are clearly logged on the system, allocated to the appropriate resource and – where needed – additional crew, vehicles or logistics support is sought.
- Maintain, and help to produce, a seamless rota system for frontline crews and managers, finding cover for gaps caused by sickness, annual leave or vacancy shortages.
Please see the job description for more detail (this can be viewed on our website or once you click apply).
Ambulance Operations Advisor in Stockport employer: St John Ambulance
St John Ambulance is an exceptional employer, offering a supportive work culture that prioritises employee growth and well-being. With competitive salaries, generous holiday allowances, and flexible working arrangements, we empower our staff to achieve a healthy work-life balance while making a meaningful impact in the community. Join us in our mission to save lives and enjoy unique benefits such as access to health and wellbeing support, discounts, and the opportunity to work alongside dedicated volunteers in a fulfilling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ambulance Operations Advisor in Stockport
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like St John Ambulance that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like St John Ambulance face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Ambulance Operations Advisor in Stockport
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at St John Ambulance
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of St John Ambulance is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
