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For Companies At a Glance
- Tasks: Lead a national community to enhance internal communications and engagement.
- Company: Join St John, a dynamic organisation focused on innovation and community connection.
- Benefits: Flexible remote work, training opportunities, and a chance to make a real impact.
- Other info: Work virtually with occasional meetings across the UK for collaboration.
- Why this job: Be the voice that bridges national messages with local communities, fostering connection and trust.
- Qualifications: Experience in communication and community engagement is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you committed to driving excellence and innovation? Do you have experience leading a community of practitioners nationally?
Why this role matters
We know that clear, two-way communication is essential to performance, trust and belonging - and it’s a key area colleagues and volunteers have told us to improve. This Community of Practice helps us improve reach and engagement by translating national messages into local contexts - supporting a stronger shared voice, and helping people feel informed, involved and connected.
This role exists to help ensure that important communications don’t just get published - they reach, resonate and make sense locally. By strengthening the link between national communications and local networks, Community of Practice Officers play a vital role in improving understanding, engagement and connection across St John.
What you’ll do
As a Community of Practice Officer, you will play a crucial role within a national community of practice. You will support the Community of Practice Lead to provide coordination, insight and impact of communications with volunteers, ensuring that efforts within the community across the country align with national standards and priorities while avoiding duplication of efforts.
As an Internal Communications & Engagement Community of Practice Officer, you will:
- Act as a local communications champion within your region or area;
- Help share and amplify key national messages, surface local stories and insight;
- Provide practical feedback on what’s landing (and what’s not) with volunteers and colleagues on the ground;
- Work as part of a national network of Officers, supporting the Community of Practice Lead and the central Internal Communications & Engagement team.
A core part of the role is helping national communications travel further by enabling members to cascade and amplify key messages across their own local networks.
To succeed in this role, you will be expected to attend regular meetings with your Internal Communication & Engagement Community of Practice Lead and other Internal Communication & Engagement Community of Practice Officers, as well as liaising with the Internal Communications Team. Connection with Community Projects Officers and Network Leads will also be a key part of the role to enable the two-way communication needed for effective internal communications. There will also be opportunities to meet with other Community of Practice Officers, Community of Practice Leads and St John people.
The majority of the role can be undertaken virtually from anywhere in the UK, but there may be a need to attend occasional in person meetings that may be held in London, Birmingham, Manchester or other St John locations across England.
Training for role
This role requires the completion of the 9 mandatory online training courses for all St John people. Any additional training necessary for the role will be discussed with the successful applicant by the National People and Culture Advisor (the line manager for this role) following appointment to the role.
How to apply
For more information about this role, please see the role description. The closing date for this vacancy is the 11/05/2026.
For more information on this vacancy, please contact Natalie Miller.
Community of Practice Officer - Internal Comms & Engagement in London employer: St John Ambulance
Contact Detail:
St John Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community of Practice Officer - Internal Comms & Engagement in London
✨Tip Number 1
Network like a pro! Reach out to current or former Community of Practice Officers on LinkedIn. Ask them about their experiences and any tips they might have for you. This not only shows your interest but can also give you insider knowledge that could set you apart.
✨Tip Number 2
Prepare for those interviews by understanding the key messages and values of St John. Think about how you can translate national communications into local contexts. We want to see how you can make those messages resonate with volunteers and colleagues in your area!
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to share examples of how you've successfully engaged communities in the past. Whether it’s through social media, newsletters, or face-to-face meetings, we want to hear how you’ve made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our community and making a difference in internal communications.
We think you need these skills to ace Community of Practice Officer - Internal Comms & Engagement in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Community of Practice Officer role. Highlight your experience in internal communications and engagement, as well as any relevant community leadership roles you've held.
Showcase Your Communication Skills: Since this role is all about effective communication, don’t shy away from demonstrating your writing prowess. Use clear, concise language and ensure your application is free from jargon unless it’s relevant to the role. We want to see how you can make complex ideas easy to understand!
Connect the Dots: When discussing your past experiences, draw clear connections to how they relate to the responsibilities of the role. For instance, if you've worked on translating national messages into local contexts, share specific examples of how you did this and the impact it had.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at St John Ambulance
✨Know Your Community
Before the interview, dive deep into understanding the community you’ll be working with. Familiarise yourself with local stories and insights that resonate with the national messages. This will show your commitment to making communications relevant and impactful.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated key messages in previous roles. Highlight instances where you’ve translated complex information into relatable content for different audiences. This is crucial for demonstrating your ability to bridge the gap between national and local communications.
✨Engagement is Key
Think about ways you can enhance engagement within the community. Be ready to discuss strategies you’ve used to foster connection and involvement among volunteers and colleagues. Showing that you have innovative ideas will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about current challenges in internal communications or how success is measured in this position. This not only shows your interest but also your proactive approach to understanding the role better.