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For Companies At a Glance
- Tasks: Lead a national community to enhance internal communications and engagement.
- Company: Join St John, a charity focused on improving communication and connection.
- Benefits: Flexible remote work, training opportunities, and a chance to make a real impact.
- Other info: Work virtually with occasional meetings across the UK for collaboration.
- Why this job: Shape the future of communication within a supportive and inclusive community.
- Qualifications: Experience in leading communities and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you committed to driving excellence and innovation? Do you have experience leading a community of practitioners nationally?
Why this role matters
We know that clear, two‑way communication is essential to performance, trust and belonging – and it’s a key area St John employees and volunteers have told us to improve. This Community of Practice will help us improve our reach and engagement by translating national messages into local contexts – supporting a stronger shared voice, and helping people feel informed, involved and connected.
What you’ll do
As a Community of Practice Lead, you will play a crucial role in establishing and guiding a national community of practice. You will provide strategic leadership, coordination, and oversight across the community of practice, ensuring that efforts within the community across the country align with national standards and priorities while avoiding duplication of efforts.
You’ll lead the Internal Communications & Engagement Community of Practice, a volunteer‑led community designed to strengthen how we communicate and engage with St John people. You’ll shape the community’s ways of working, coordinate activity across members, and create a constructive space for advice, feedback, and real‑world testing of messages and campaign ideas.
A core part of the role is helping national communications travel further by enabling members to cascade and amplify key messages across their own local networks.
As the Internal Communications & Engagement Community of Practice Lead, you will:
- Support and lead the national community of practice.
- Inspire and guide community members to deliver impactful initiatives.
- Foster collaboration, strengthen professional engagement, and champion inclusivity and support.
- Play a critical role in shaping the future success of our organisation.
To succeed in this role, you will be expected to organise and lead regular meetings with your team of Internal Communications & Engagement Officers, as well as liaising regularly with the central Internal Communications & Engagement Team and the National People & Culture Advisor. Connection and liaison with County Commissioners, Community Projects Officers, Deputy County Commissioners and those in their teams (for example Network Leads) will also be a key part of the role to enable the two‑way communication needed for effective internal communications.
Attendance at the annual conference for Community of Practice Leads is also required, to ensure you are connected with the other Community of Practice Leads and engage in supporting delivery of the strategic aims of the charity. There will also be opportunities to meet with other Community of Practice Leads, Community of Practice Officers and St John people.
The majority of the role can be undertaken virtually from anywhere in the UK, but there may be a need to attend occasional in person meetings that may be held in London, Birmingham, Manchester or other St John locations across England.
Training for role
This role requires the completion of the 9 mandatory online training courses for all St John people. Any additional training necessary for the role will be discussed with the successful applicant by the National People and Culture Advisor (the line manager for this role) following appointment to the role.
How to apply
For more information about this role, please see the role description. The closing date for this vacancy is the 11/05/2026.
For more information on this vacancy, please contact.
Community of Practice Lead - Internal Comms & Engagement in London employer: St John Ambulance
Contact Detail:
St John Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community of Practice Lead - Internal Comms & Engagement in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at St John through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by understanding the community's goals and challenges. Think about how your past experiences align with the role of Community of Practice Lead. We want to see how you can inspire and guide others, so come ready with examples of your leadership and engagement strategies.
✨Tip Number 3
Showcase your communication skills! During interviews or networking events, be clear and engaging when discussing your ideas. Remember, this role is all about effective communication, so let your passion for connecting with people shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the St John team and contributing to our mission.
We think you need these skills to ace Community of Practice Lead - Internal Comms & Engagement in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Community of Practice Lead role. Highlight your leadership experience and how you've driven engagement in previous roles.
Showcase Your Communication Skills: Since this role is all about effective communication, don’t shy away from demonstrating your ability to convey messages clearly. Use examples from your past where you’ve successfully engaged a community or team.
Be Authentic: Let your personality shine through in your application. We value authenticity, so share your passion for internal communications and how you envision fostering collaboration within the community.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves and allows us to keep track of all applicants efficiently.
How to prepare for a job interview at St John Ambulance
✨Know Your Community
Before the interview, dive deep into understanding the community of practice you’ll be leading. Familiarise yourself with St John’s mission and values, and think about how you can translate national messages into local contexts. This will show your commitment to driving excellence and innovation.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading communities or teams. Think about specific initiatives you've driven that fostered collaboration and engagement. Be ready to discuss how you inspire and guide others to deliver impactful results.
✨Emphasise Communication Strategies
Since this role is all about internal communications, come prepared with ideas on how to enhance two-way communication within the organisation. Share your thoughts on effective ways to cascade key messages and engage volunteers, demonstrating your strategic thinking.
✨Be Ready to Connect
Expect questions about how you would liaise with various stakeholders, such as County Commissioners and Community Projects Officers. Prepare to discuss your approach to building relationships and fostering inclusivity within the community, as this will be crucial for your success in the role.