Event Healthcare Advisor in Jacobs Well

As an Event Healthcare Advisor at St John Ambulance, you will play an important role in supporting the delivery of first aid and medical services at events across the region.

Working as part of our Event Healthcare team, you will help coordinate event bookings, prepare quotes, manage invoices and ensure the administrative arrangements are in place to support the successful delivery of our services.

You will be a key point of contact for customers, volunteers and colleagues, providing responsive, professional and helpful support throughout the event booking process.

From managing enquiries and preparing event plans and risk assessments to monitoring volunteer availability and resolving queries, you will help ensure our customers receive an excellent service.

This is a varied and fast-paced role that requires organisation, attention to detail and a flexible approach.

You will work collaboratively with colleagues and volunteers, helping St John Ambulance deliver safe, effective and professional event healthcare provision., As an Event Healthcare Advisor, you will:

• Coordinate the administration of event healthcare bookings, including responding to enquiries, preparing accurate quotes and managing bookings through to completion.
• Build and maintain positive relationships with customers, volunteers and internal colleagues, providing responsive and professional customer service.
• Prepare and distribute event plans and risk assessments, ensuring accurate information is recorded and relevant systems are kept up to date.
• Support the financial administration of events, including raising invoices, monitoring outstanding payments and responding to finance queries.
• Monitor event requirements and volunteer availability, identifying potential shortfalls and working with colleagues to help resolve resourcing challenges.
• Work flexibly across the region, supporting occasional event attendance, major contingency operations and wider operational requirements, including travel and occasional overnight stays.

We're looking for someone who

• Has excellent communication and interpersonal skills, with the confidence to build positive relationships and communicate effectively with a range of internal and external stakeholders.
• Is highly organised, with the ability to manage competing priorities, work to deadlines and maintain excellent attention to detail.
• Has experience working in a busy team environment and responding to a range of enquiries and requests in a professional and helpful manner.
• Is confident using Microsoft Office applications and IT systems, with good written and verbal communication skills.
• Is customer-focused, proactive and solutions-oriented, with the ability to resolve problems and deliver a consistently high standard of service.
• Has a flexible and adaptable approach to work, including a willingness to travel, occasionally work outside normal office hours and support operational requirements when needed.

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.

As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid.

We do this through developing and providing effective community response and outreach services (e. g.

Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e. g. our Volunteers and Community Advocates, and Young Responders programmes).

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

You will receive

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts - you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
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