At a Glance
- Tasks: Provide first line IT support and manage service desk communications.
- Company: Join St John Ambulance, a community-focused organisation saving lives.
- Benefits: Competitive salary, pension scheme, health support, and exclusive discounts.
- Other info: Be part of a passionate team dedicated to transforming out-of-hospital care.
- Why this job: Make a real difference in people's lives while developing your IT skills.
- Qualifications: Experience in IT support and basic IT knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
As IT Service Desk Analyst at St John Ambulance, you will provide first line support for the systems used by the SJA community. You will ensure that emails sent to the IT Service Desk mailbox are logged within the ticket management system and simple incidents and service requests are resolved in a timely manner.
A key responsibility in this role is to manage the IT Service Desk mailbox, answer telephone calls to the service desk and ensure all actions taken to address support requests are recorded in the IT Service Management system and customers are provided with regular and timely updates on their outstanding tickets.
To be successful in the role of IT Service Desk Analyst, you should have prior experience in a similar role and basic IT knowledge allowing you to perform in a customer-facing role delivering a high-quality service. You will ideally have experience of working in an IT Support environment and be familiar with ITIL processes for incident and problem management.
St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes. Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve. We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.
Benefits
- Competitive salary & pension scheme
- Cycle to work scheme
- Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts - you'll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.
IT Service Desk Analyst employer: St John Ambulance
St John Ambulance is an exceptional employer, offering a supportive work culture where employees are valued for their contributions to community health and safety. With competitive salaries, a comprehensive pension scheme, and access to a range of discounts and wellbeing resources, employees can thrive both personally and professionally. The organisation fosters growth through training opportunities and is dedicated to making a meaningful impact in the lives of individuals and communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what St John Ambulance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges St John Ambulance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at St John Ambulance!
✨Direct Apply to St John Ambulance
Let's not forget to apply directly through the St John Ambulance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at St John Ambulance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at St John Ambulance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at St John Ambulance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
