Event Healthcare Delivery Lead (12 month FTC)

Full Time: 35 Hours

Our offer to you:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us:

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid.

Job Summary:

St John Ambulance is England’s leading first aid charity, and we have bold ambitions to become the market-leading authority in Event Healthcare. This is an exciting time to join us as we strengthen our presence, grow our partnerships, and raise the bar for delivery excellence. As an Event Healthcare Delivery Lead, you will play a pivotal role in delivering high‑quality, safe and customer‑focused healthcare services across your geographical area. You will be accountable for ensuring our event healthcare commitments are delivered seamlessly, from initial opportunity through to successful completion. Leading and inspiring a dedicated team, you will champion exceptional customer experience, ensuring every event not only meets but exceeds expectations. You will oversee robust governance, operational excellence, and compliance throughout the full lifecycle of each opportunity, safeguarding both quality and reputation. Working collaboratively with internal stakeholders and external partners, you’ll identify and maximise opportunities for sustainable growth. You’ll help expand our event healthcare offering through thoughtful planning, strong relationship management, and a clear focus on innovation and continuous improvement. If you are a strategic, customer‑focused leader with a passion for operational excellence and developing high‑performing teams, we would love to hear from you.

About You:

• Proven experience leading teams to deliver high‑quality event healthcare services, including staff and volunteers across geographically dispersed locations.
• Strong leadership capability, able to motivate, inspire and role‑model compassionate, credible leadership behaviours.
• Experience managing a commercial service (circa £0.75m+ turnover) and building effective customer and partner relationships.
• Sound knowledge of event industry best practice, governance, compliance and risk management.
• Demonstrated ability to manage competing priorities, solve complex problems and make effective decisions under pressure.
• Educated to GCSE level (including Maths and English), ideally with qualifications specific to the events industry.

About the Role:

• Lead the end‑to‑end planning, delivery and continuous improvement of Event Healthcare opportunities, identifying ways to increase charitable impact and profitability.
• Drive exceptional customer experience, building strong relationships, managing contracts, resolving issues, and securing repeat and multi‑year business.
• Maximise revenue and margin through effective pricing, commercial negotiation, accurate quoting and invoicing, and contribution to competitor insight and bid activity.
• Ensure full compliance with national standards, governance and reporting requirements, contributing to the development of policies and operational processes.
• Oversee the production of high‑quality documentation aligned to client requirements and contractual obligations.
• Inspire and empower teams, championing collaboration, problem‑solving, diversity and continuous improvement across Event Healthcare delivery.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre‑employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.