At a Glance
- Tasks: Lead the Dynamics 365 product lifecycle and collaborate with cross-functional teams.
- Company: Join a dynamic team at St John, focused on innovation and impact.
- Benefits: Enjoy competitive salary, 33-38 days holiday, hybrid working, and wellness support.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
- Why this job: Make a real difference by optimising CRM solutions for diverse audiences.
- Qualifications: Experience in D365 product management and agile methodologies required.
The predicted salary is between 60000 - 75000 £ per year.
Role and Location: Dynamics 365 (CRM) Product Manager – London – Permanent
Benefits:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays), increasing to 38 days over 5 years
- Hybrid, flexible working
- Cycle to work scheme
- Electric Vehicle Scheme
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – access to Blue Light and NHS discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
Job Summary:
Within the Product Management Team, the Dynamics 365 (CRM) Product Manager is responsible for the Dynamics 365 and Microsoft product planning and execution throughout the product lifecycle – gathering and prioritising product and customer requirements, defining the product vision, and working closely with stakeholders and delivery teams to ensure revenue and product optimisation goals are met.
Forming and managing effective relationships with key business stakeholders, in particular Business Owners, Product Managers, Business Analysts, Engineers and IT Leads. Work with stakeholders to deliver the Product Roadmap by producing clear and manageable roadmaps and backlogs for delivery and communication.
Experienced in product management and agile methodologies you bring stakeholders together to solve problems and optimise product capabilities to enable the business to reach their strategic and operational objectives. You effectively matrix-manage cross-functional team members assigned to your product squad, liaising across multiple teams and functions to ensure engagement and successful product delivery against agreed business expectations and governance processes.
This role is for D365 and Microsoft products within St John and therefore the applicant requires experience and knowledge with D365, CRM, Microsoft and associated architecture, tech stacks, processes and user support. St John are looking for a person who has demonstrable and proven experience working with Dynamics 365 to deliver CRM programmes with complex, multi-audience organisations with a disparate database and business requirements to support growth, integrations, data cleansing and unified consent management. Alongside this we would expect the role to lead on Microsoft platform management, supporting wave releases and the adoption of new features and functionality.
About You:
Education: GCSE level or equivalent (Grade C) including Maths & English (minimum of 5). Certifications: Product Management certified / Agile Project Management / any other recognised product management qualification.
Experience: Demonstrable and proven experience of Microsoft Platform Management; proven experience of D365 product management lifecycle: product vision, product roadmap, backlog management, feature and user story development; demonstrable experience of D365 Sales, Marketing and Customer Engagement; experience of working in structured product teams following defined governance standards relating to product roadmaps, resource management, issue management, change management etc. Ability to translate complex technical solutions to a non-technical audience and gain the right level of buy-in and support.
Essential Responsibilities – All Product Managers:
- Define the product strategy and roadmap in line with the organisation’s strategy and goals, and the DDaT transformation programme
- Create and manage timelines for delivering the product roadmap, planning new features and changes to the product that account for a range of factors such as risks and opportunities
- Be recognised as the expert in the business on the product, the industry and relevant technology
- Act as a leader for your product within the business and build relationships with business stakeholders
- Run cross-functional squads to deliver product roadmaps without formal line management authority over squad members
- Ensure that requirements, solution design and tests are documented and maintained for traceability across product releases
- Work with external third parties on transformation programmes and/or the design and support of product features
- Run and participate in product ceremonies (stand-ups, sprint planning, reviews and retros)
- Gather and evaluate ideas and opinions from users and product stakeholders to prioritise the most valuable features for delivery
- Inspire and enthuse colleagues and users of the product
- Implement and maintain appropriate product governance and communication structures
- Monitor, report and improve product performance
Essential Responsibilities – All Employees:
- Engage, involve and empower St John People in problem-solving and improving the organisation
- Actively promote diversity and a variety of perspectives across the organisation
- Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
- Be able to work on your own initiative and be highly motivated to achieve both personally and within a team
Dynamics 365 CRM Product Manager employer: St John Ambulance
St John is an exceptional employer, offering a dynamic work environment in London that prioritises employee wellbeing and professional growth. With competitive benefits including a generous holiday allowance, hybrid working options, and access to health and financial support, employees are empowered to thrive both personally and professionally. The collaborative culture fosters innovation and engagement, making it an ideal place for those looking to make a meaningful impact through their work.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 CRM Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with Dynamics 365. Attend meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your experience with D365 and product management. Include case studies or examples of how you've successfully managed products in the past. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions related to product management and D365. Think about how you can demonstrate your problem-solving skills and your ability to work with cross-functional teams. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the role and the company. Don’t forget to tailor your application to highlight your relevant experience with Dynamics 365!
We think you need these skills to ace Dynamics 365 CRM Product Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dynamics 365 CRM Product Manager role. Highlight your experience with D365, product management, and agile methodologies. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention specific experiences that relate to the job description.
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you've successfully managed products or led teams in the past. We love numbers!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at St John Ambulance
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 and its functionalities. Be prepared to discuss how you've used it in past roles, especially in product management. Highlight specific examples where you've optimised CRM processes or led successful implementations.
✨Showcase Your Agile Experience
Since the role requires experience with agile methodologies, be ready to share your experiences working in agile teams. Discuss how you've managed backlogs, prioritised features, and facilitated sprint ceremonies. This will demonstrate your ability to thrive in a dynamic environment.
✨Build Relationships with Stakeholders
The job involves forming effective relationships with various stakeholders. Prepare to talk about how you've successfully collaborated with cross-functional teams in the past. Share specific instances where your communication skills helped bridge gaps between technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of challenges you've faced in product management and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
