Digital Training Innovation and Product Development Specialist

Design and deliver engaging, high‑quality learning experiences for our customers, acting as a senior specialist in digital learning. This role includes creating accessible eLearning courses, job aids, and other innovative learning resources that meet organisational standards and support diverse learner needs. Work collaboratively with stakeholders to ensure all learning solutions are learner‑centred, evidence‑based, and aligned with best practice in digital learning and adult education.

Responsibilities

• Design, develop and maintain high‑quality digital and face‑to‑face learning solutions using a range of instructional design methods, authoring tools and multimedia formats, grounded in adult learning best practice.
• Lead and coordinate contributions from multi‑disciplinary teams (including SMEs, designers, trainers and external developers) to deliver cohesive learning products within agreed time, cost and quality parameters.
• Provide senior specialist expertise in digital learning, offering advice, mentoring and informal leadership to colleagues and influencing stakeholders to align learning solutions with organisational strategy and learner needs.
• Project‑manage learning product development and innovation, including planning, risk management, cost control, quality assurance and timely delivery.
• Manage the deployment, evaluation and continuous improvement of learning products through LMS platforms, assessments, usability testing and learner feedback.
• Build strong internal and external relationships, working closely with digital, IT and quality teams to ensure all learning activity meets St John Ambulance standards and supports effective training delivery.

Qualifications

• Educated to GCSE level (or equivalent), including Maths and English, with a Level 4 qualification in training/education or a willingness to work towards one.
• Level 4 qualification in instructional design, product design/development, or equivalent proven professional experience.
• Proven experience identifying learning, customer and organisational needs and translating these into effective training products.
• Strong stakeholder engagement skills, with the ability to influence, motivate and provide specialist leadership within a matrix environment.
• Solid digital learning capability, including graphic design skills and hands‑on experience with eLearning tools and virtual learning environments.
• Experience managing or coordinating projects across multiple sites, working independently and collaboratively, with desirable experience in project and budget management.

Benefits

• Competitive salary and pension scheme.
• 33 days holiday (inclusive of bank holidays) – increasing to 38 days over 5 years.
• Hybrid, flexible working.
• Cycle to work scheme and Electric Vehicle Scheme.
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme.
• Discounts – Blue Light and NHS discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping.

Position: Full Time / Permanent. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid through developing and providing effective community response and outreach services and using our longstanding expertise to empower people with vital clinical skills and confidence. We are committed to increasing the diversity of our team and ensuring we best reflect the communities we serve. At St John, everyone is valued and supported to thrive. We have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion. All successful applicants will undergo pre‑employment checks, including DBS clearance, as part of the onboarding process, if applicable to the nature of the role.