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- Tasks: Lead a national community to enhance internal communications and engagement.
- Company: Join St John, a dynamic organisation focused on innovation and community connection.
- Benefits: Flexible remote work, training opportunities, and a chance to make a real impact.
- Other info: Work virtually with occasional meetings across the UK for collaboration.
- Why this job: Be the voice that bridges national messages with local communities, fostering connection and trust.
- Qualifications: Experience in communication and community engagement is essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you committed to driving excellence and innovation? Do you have experience leading a community of practitioners nationally?
We know that clear, two-way communication is essential to performance, trust and belonging - and it’s a key area colleagues and volunteers have told us to improve. This Community of Practice helps us improve reach and engagement by translating national messages into local contexts - supporting a stronger shared voice, and helping people feel informed, involved and connected.
This role exists to help ensure that important communications don’t just get published - they reach, resonate and make sense locally. By strengthening the link between national communications and local networks, Community of Practice Officers play a vital role in improving understanding, engagement and connection across St John.
As a Community of Practice Officer, you will play a crucial role within a national community of practice. You will support the Community of Practice Lead to provide coordination, insight and impact of communications with volunteers, ensuring that efforts within the community across the country align with national standards and priorities while avoiding duplication of efforts.
As an Internal Communications & Engagement Community of Practice Officer, you will:
- Act as a local communications champion within your region or area;
- Help share and amplify key national messages, surface local stories and insight;
- Provide practical feedback on what’s landing (and what’s not) with volunteers and colleagues on the ground;
- Work as part of a national network of Officers, supporting the Community of Practice Lead and the central Internal Communications & Engagement team.
A core part of the role is helping national communications travel further by enabling members to cascade and amplify key messages across their own local networks.
To succeed in this role, you will be expected to attend regular meetings with your Internal Communication & Engagement Community of Practice Lead and other Internal Communication & Engagement Community of Practice Officers, as well as liaising with the Internal Communications Team. Connection with Community Projects Officers and Network Leads will also be a key part of the role to enable the two-way communication needed for effective internal communications. There will also be opportunities to meet with other Community of Practice Officers, Community of Practice Leads and St John people.
The majority of the role can be undertaken virtually from anywhere in the UK, but there may be a need to attend occasional in person meetings that may be held in London, Birmingham, Manchester or other St John locations across England.
This role requires the completion of the 9 mandatory online training courses for all St John people. Any additional training necessary for the role will be discussed with the successful applicant by the National People and Culture Advisor (the line manager for this role) following appointment to the role.
For more information about this role, please see the role description. The closing date for this vacancy is the 11/05/2026. For more information on this vacancy, please contact Natalie Miller at Natalie.Miller@sja.org.uk
Community of Practice Officer - Internal Comms & Engagement employer: St John Ambulance
Contact Detail:
St John Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community of Practice Officer - Internal Comms & Engagement
✨Tip Number 1
Network like a pro! Reach out to current Community of Practice Officers or anyone in the internal comms field. A quick chat can give you insights that might just set you apart from the crowd.
✨Tip Number 2
Show your passion for communication! When you get the chance to chat with interviewers, share examples of how you've successfully engaged communities before. It’s all about making those connections!
✨Tip Number 3
Be prepared to discuss local contexts! Since this role is all about translating national messages, think of ways you can adapt those messages to resonate with local audiences. Bring your ideas to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Community of Practice Officer - Internal Comms & Engagement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Community of Practice Officer role. Highlight your experience in internal communications and engagement, and how you can drive excellence and innovation.
Showcase Your Communication Skills: Since this role is all about effective communication, don’t shy away from demonstrating your writing and verbal skills. Use clear, concise language and provide examples of how you've successfully communicated messages in the past.
Connect with Our Values: We’re looking for someone who resonates with our mission at St John. Make sure to express your commitment to improving engagement and connection within communities, and how you can contribute to making a difference.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at St John Ambulance
✨Know Your Community
Before the interview, dive deep into understanding the community you’ll be working with. Familiarise yourself with local stories and insights that resonate with the national messages. This will not only show your commitment but also help you articulate how you can amplify these messages effectively.
✨Showcase Your Communication Skills
As a Community of Practice Officer, communication is key. Prepare examples of how you've successfully engaged with volunteers or colleagues in the past. Be ready to discuss specific strategies you've used to ensure messages are clear and impactful at a local level.
✨Demonstrate Your Collaborative Spirit
This role involves working closely with various teams and officers. Highlight your experience in collaboration and how you’ve facilitated two-way communication in previous roles. Think of instances where you’ve brought people together to achieve a common goal.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Community of Practice and how they measure success in engagement. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.