Clinical Governance Manager

Our offer to you

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,400 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid.

Job Summary

As a key member of our Medical and Clinical Directorate, reporting to the Medical Director, you will play a central role in strengthening clinical excellence across St John Ambulance. You will lead the professional clinical development of our people across operational functions, ensuring high standards of practice and robust compliance with all clinical policies and procedures.

About You

• Registered Healthcare Professional with relevant further or higher education.
• GCSEs (or equivalent) including Maths and English.
• Experience working in a clinical, patient‑focused environment and managing clinical processes or issues.
• Strong understanding of clinical quality assurance and regulatory requirements.
• Excellent organisation, communication and IT skills, with the ability to manage multiple priorities and engage effectively at all levels.

About the Role

• Serve as the central point of contact for clinical governance workstreams, overseeing clinical input, coordination and development activity.
• Provide clinical review for training content and lead professional support initiatives, including CPD development and support for healthcare professionals at all levels.
• Offer clinical advice to Ambulance, Community Response and Operations teams, including input into internal and external contract negotiations.
• Lead key elements of clinical governance and assurance, establishing systems to monitor standards, supporting policy development and review, and coordinating consultation with internal and external experts.
• Contribute to Infection Prevention and Control activities, support directorate communication and projects, and independently manage clinical tasks to support the Medical and Clinical Directorate's operations.

Equal Opportunities and Diversity Statement

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women's groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre‑employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.