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- Tasks: Lead and inspire a team to deliver top-notch patient care in ambulance operations.
- Company: Join St John Ambulance, a charity dedicated to saving lives and supporting communities.
- Benefits: Enjoy a supportive environment with opportunities for personal development and impactful work.
- Why this job: Make a real difference in people's lives while fostering a culture of compassion and teamwork.
- Qualifications: Experience in high-quality ambulance services and a passion for patient-centered care is essential.
- Other info: Diversity and inclusion are core values; everyone is valued and supported to thrive.
The predicted salary is between 42000 - 60000 £ per year.
As our Ambulance Operations Manager at Castle Donington you will be an inspiring leader who supports, manages and develops our ambulance people to deliver exceptional patient care throughout all our ambulance operational activity. You will manage your operational area and team to contribute to the overall Urgent & Emergency Care Business Plan, and in turn our Strategy ensuring key outputs are met. You\’ll ensure our operational services run smoothly in your area through regular collaboration with key stakeholders and will maintain your currency in our work through carrying out clinical activity from time to time for personal development.
About the role:
Ensure the delivery of effective patient focussed clinical services at all times
Provide visible, compassionate leadership, coaching, mentoring, co-ordination, and general organisation of front-line staff
Act as a visible and credible leader for operational staff, motivating, leading, and inspiring staff at all times
Ensure all operational issues are managed in accordance with the organisation\’s policies and procedures
Work closely with cross-functional peers at similar levels to ensure our outputs can be met with a combined workforce and with available resources
Be trained as an Educator to deliver station/contract-based timely initial and/or remedial education to ensure continuity of services
Lead high standards at your operational location(s) at all times
Be able to forecast changes in operational requirement and demand, planning and acting accordingly to mitigate these
Maintain plans to improve overall operational performance in all Ambulance stations contained within the area of responsibility including but not limited to patient experience, clinical standards, cost control, health and safety, and other relevant KPls
Create contract and performance reports, obtaining and interpreting data, drawing themes, and suggesting improvements
Represent St John Ambulance at external stakeholder opportunities relative to the role and services
Implement a performance management culture in line with SJA policies, including making sure that 1-2-1s, performance and development reviews and team meetings take place regularly and with recorded outcomes and actions
Champion and exemplify compassionate leadership and St John values
Engage, involve and empower St John People in problem-solving and improving the organisation
Actively promote diversity and a variety of perspectives across the organisation
Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder
You will:
Have experience of and a passion for delivering high quality, well led, patient centred ambulance services
Inspire excellence and commitment in your team
Have experience of delivering improvement to services
Be an excellent partner, colleague, critical friend, and support for your peers (Our values spell HEART which stands for Humanity, Excellence, Accountability, Responsiveness and Teamwork)
About Us
This is a fantastic opportunity to join a team of over 1,900 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).
You can find out more about us at www.sja.org.uk
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces, Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please note St John does not accept speculative CVs and will only consider CVs submitted for an advertised role.
Ambulance Operations Manager employer: St John Ambulance
Contact Detail:
St John Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Operations Manager
✨Tip Number 1
Familiarize yourself with the key values of St John Ambulance, especially HEART (Humanity, Excellence, Accountability, Responsiveness, Teamwork). Demonstrating how you embody these values in your leadership style will resonate well during interviews.
✨Tip Number 2
Highlight your experience in managing teams and delivering patient-centered services. Be prepared to share specific examples of how you've inspired excellence and commitment in your previous roles.
✨Tip Number 3
Showcase your ability to collaborate with cross-functional teams. Discuss any past experiences where you successfully worked with peers to achieve common goals, as this is crucial for the role.
✨Tip Number 4
Prepare to discuss your approach to performance management and how you would implement a culture of continuous improvement within your team. This will demonstrate your readiness to lead and develop staff effectively.
We think you need these skills to ace Ambulance Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Ambulance Operations Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Highlight Leadership Experience: In your application, emphasize your leadership experience and ability to inspire and manage teams. Provide specific examples of how you have successfully led teams in high-pressure environments.
Showcase Patient-Centered Focus: Demonstrate your commitment to delivering high-quality, patient-centered services. Include examples from your past roles where you prioritized patient care and improved service delivery.
Align with Values: Make sure to reflect St John Ambulance's values (Humanity, Excellence, Accountability, Responsiveness, Teamwork) in your application. Use language that resonates with their mission and demonstrate how you embody these values in your professional life.
How to prepare for a job interview at St John Ambulance
✨Show Your Leadership Skills
As an Ambulance Operations Manager, demonstrating your leadership abilities is crucial. Be prepared to share specific examples of how you've inspired and motivated teams in the past, especially in high-pressure situations.
✨Emphasize Patient-Centered Care
Highlight your commitment to delivering exceptional patient care. Discuss any relevant experiences where you prioritized patient needs and how you ensured that your team followed suit.
✨Prepare for Operational Challenges
Be ready to discuss how you would handle operational issues and changes in demand. Think about strategies you've implemented in previous roles to improve performance and maintain high standards.
✨Demonstrate Collaborative Spirit
Collaboration is key in this role. Share examples of how you've worked effectively with cross-functional teams and stakeholders to achieve common goals, showcasing your ability to be a supportive partner.
