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- Tasks: Be the first point of contact for patient transport requests and manage inquiries efficiently.
- Company: Join St John Ambulance, a supportive organization dedicated to patient care and community service.
- Benefits: Enjoy flexible working, 33-38 days holiday, and discounts on shopping and wellness programs.
- Why this job: Make a real impact while growing your career in a dynamic and rewarding environment.
- Qualifications: Must be a self-starter, able to handle pressure, and manage sensitive information professionally.
- Other info: Opportunities for free training in first aid and mental health support available.
The predicted salary is between 28800 - 43200 £ per year.
As Ambulance Operations Advisor at St John Ambulance, you will work as part of a team that is the first point of contact for patient transport requests, dealing with inquiries from patients, relatives, care staff or agencies. Your role is pivotal in rostering our clinical staff to undertake their frontline duties, maximising our coverage and reach and minimising wastage and inefficiencies.
To be successful in the role you will need to be a trouble-shooter capable of working under pressure with a self-starter approach. You will be able to work on your own initiative as well as part of a busy team. You will be comfortable handling sensitive and confidential information and must be able to handle incoming calls professionally and efficiently.
We pride ourselves on being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work-life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid/flexible working, 33 days holiday (inclusive of bank holidays) – increasing to 38 days over 5 years, options to buy and sell holiday, free first aid and mental health first aid courses, Blue Light and NHS online shopping discounts, cycle to work scheme, lifecare, mental health and wellbeing tools and volunteering days.
Find out more about us, including our Ask Me campaign, at www.sja.org.uk
Ambulance Operations Advisor employer: St John Ambulance
Contact Detail:
St John Ambulance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ambulance Operations Advisor
✨Tip Number 1
Familiarize yourself with the specific challenges faced in ambulance operations. Understanding the nuances of patient transport requests and how to efficiently manage them will set you apart as a candidate.
✨Tip Number 2
Highlight your experience in handling sensitive information and working under pressure. Be ready to share examples of how you've successfully navigated challenging situations in previous roles.
✨Tip Number 3
Demonstrate your ability to work both independently and as part of a team. Share instances where you've taken initiative or collaborated effectively with others to achieve a common goal.
✨Tip Number 4
Research St John Ambulance's values and culture. Showing that you align with their mission and are enthusiastic about contributing to their supportive environment can make a strong impression.
We think you need these skills to ace Ambulance Operations Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Ambulance Operations Advisor position. Understand the key responsibilities and required skills, such as handling sensitive information and working under pressure.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize your ability to work in a team, manage inquiries professionally, and any previous experience in a similar environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the organization. Mention specific examples of how you have successfully handled similar responsibilities in the past and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at St John Ambulance
✨Show Your Problem-Solving Skills
As an Ambulance Operations Advisor, you'll need to demonstrate your ability to troubleshoot effectively. Prepare examples from your past experiences where you successfully resolved issues under pressure.
✨Highlight Teamwork and Initiative
This role requires both independent work and collaboration within a team. Be ready to discuss how you've balanced these aspects in previous jobs, showcasing your self-starter attitude while also being a supportive team member.
✨Communicate Professionally
Since you'll be handling sensitive information and inquiries, practice clear and professional communication. During the interview, focus on how you would manage calls and interactions with patients and staff efficiently.
✨Understand the Company Culture
Familiarize yourself with St John Ambulance's values and culture. Mention how you align with their mission and how you can contribute to their supportive environment, emphasizing your desire for personal and professional growth.
