Job summary
We are a friendly and busy NHS GP Practice in Beckenham. We are looking for a Part time Receptionist/Admin to work with us at the practice.
We require a Medical Care Navigator with initiative, drive, strong interpersonal, admin and IT skills.
Previous reception/admin and/or customer services skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.
You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure.
You will have a range of patient facing and administrative tasks such as scanning, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.
Experience of using Emis Web and working in a GP practice is preferred.
Main duties of the job
Job Responsibilities:
Answering telephone calls and dealing with face to face enquiries.
Politely greeting patients and visitors to the surgery.
Scheduling appointments for patients.
Checking patients in.
Dealing with all requests in an efficient and courteous manner.
Screening enquiries for the doctors and medical staff.
Scanning documents into patients record
Explaining the practice procedures to new patients.
Accurately collecting information and personal details about patients, maintaining patients' confidentiality.
Updating clinical system with appointments and personal details.
Receiving urine and blood samples and sending them off to hospital laboratories.
Arranging prescriptions for patients.
Maintaining a clean reception and waiting area to show a professional image.
Opening post and forwarding it onto the relevant parties.
Opening and locking up the surgery.
Covering colleagues during times of annual leave.
Ensure building security have thorough knowledge of doors/windows/alarm.
Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
To have a thorough knowledge of all our Practice Policies and Procedures
To work in accordance with our Practice protocols
To maintain a computerised medical database
To receive deliveries into the practice and process the relevant accompanying paperwork
To adhere to the practice protocol for incoming and outgoing petty cash
Any other tasks allocated by managers
About us
St James Practice is looking for an experienced and well rounded Care Navigator to join our friendly and innovative GP Practice. We are in located in Beckenham and delivering care to over 7,000 patients, achieving high QOF performance and maintaining a Good CQC-rated service.
We are seeking an enthusiastic, reliable, motivated and caring Receptionist who enjoys helping patients in a general practice setting. We offer NHS Pension and standard annual leave.
This role is for 20hrs per week for 4 shifts on Tuesdays, Wednesdays, Thursdays and Fridays. There are opportunities for growth and progression.
Candidate must be available to cover annual leaves and absences.
We are looking for a good team player. Good time keeping will be helpful in this role as staff do shifts and appreciate being relieved on time. This role will suit a candidate that is looking for a few hours job. Candidates living locally will enjoy the short distance journey this will present.
Post will be available as soon as possible.
Job description
Job responsibilities
Primary Key responsibilities:
The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels and training:
Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Maintain and Monitor all online requests/Econsults are action in a timely manner
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on Emis Web System accurately
Good understanding of total triage - (Training will be offered).
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support Care Navigators/Administrators, providing cover during staff absences
Scan patient related documentation and attach scanned documents to patients healthcare records and code accurately.
Complete opening and closing procedures in accordance with the duty rota
Produce, maintain and participate in the Care Navigators rota
Undertake all mandatory training and induction programmes, and ensuring all mandatory training is maintained and up to date
Support the with the Patient Participation Group related matters
Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
Train and support new reception staff in reception duties and tasks.
Oversea reception staff annual leave ensuring that there is no clash and cut off dates are maintained.
Restock all the clinical rooms and the necessary places.
Any other duties as may be required by the Partners and the Practice manager.
Person Specification
Qualifications
Essential
- Experience of working in GP Practice
- Experience of using EMIS Web
Desirable
- Experience of using EMIS Web
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St James’s Practice
Address
138 Croydon Road
Beckenham
Kent
BR3 4DG
United Kingdom
Employer's website
Experienced GP Receptionist-Admin in Beckenham employer: St James’S Practice
St James’s Practice in Beckenham is an exceptional employer, offering a supportive work culture that prioritises patient-centred care and professional development. With flexible hours and opportunities for independent practice, employees can thrive in their roles while contributing to the health of the community. The practice fosters a collaborative environment where advanced practitioners can enhance their skills and make a meaningful impact on patient outcomes.
