This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Software Asset & Contracts Oversight department plays a vital role within Technology Operations, ensuring SJP maximises the value, compliance and performance of its software estate. The department manages the full software lifecycle-from assessing needs and procuring applications through to provisioning, optimisation and retirement-while maintaining strict compliance with licence terms and supplier requirements. They also provide central oversight of software contracts and technology suppliers, ensuring due diligence is completed and agreements are effectively managed across the organisation. It is a specialist function, shaping strategy, driving cost efficiency, strengthening controls and ensuring SJP uses software responsibly, effectively and in line with policy.
Reporting to the Head of Software Asset and Contracts Oversight, the Technology Software and Contracts Analyst will be involved with managing and administration of software lifecycle and contracts oversight. This role is responsible for technology contract administration and reporting, alongside managing software purchases and renewals. It includes software licence provisioning through ServiceNow, maintaining accurate records and entitlements, and ensuring clear oversight of technology business ownership. The role also involves close collaboration with third-party suppliers, business owners, technical teams and procurement to resolve queries, support supplier onboarding and ensure smooth operational delivery.
What you'll be doing:
- Managing software Lifecyle activities from purchasing to termination.
- Technology contracts administration and reporting on Service Now.
- Aligning with Business owners to keep all contracts updated.
- Reporting on software spend, cost savings, cross charging, usage and software installation reports from admin portals and SNOW tool.
- Involved in quote sourcing, purchase order issues/follow ups, coordinate creation of suppliers and products on Unit 4 and deal with senior clients / supplier queries.
- Regularly housekeeping of Software Asset Management mailbox and Contract expiry notifications
- Supporting Technology supplier business owners in evidencing appropriate contracts and purchase records and license oversight: Sharing policy, processes and be the point of contact for support and escalations.
- Providing third-party contract reporting as required and assist Supplier onboarding, Procurement and Technology business owners with the supplier assessment questionnaire (TPAQ) activities.
- Working knowledge of the Third-party app that manages Technology suppliers.
- Awareness of Third-party Governance requirements, DD process, supplier review schedules, governance policies and procedures.
- Provide ad-hoc/limited support for SJPIM and SJP Asia compliance reporting provisions.
- Software provisioning with knowledge of SNOW tool and monitoring license compliance Dashboard to report excess or shortfall.
- Update SNOW tool with entitlement details.
- Be aware of software and procurement policies and provide guidance to business.
Who we're looking for:
We're looking for an organised and detail-focused analyst with a keen interest in software, contracts, and technology operations, keen to develop skills across the software lifecycle and supplier management. A proactive team player who communicates clearly, builds strong relationships, and supports efficient, well-governed processes.
Essential skills
- Experience in administrative or process-driven roles, managing high-volume workflows such as procurement, finance operations or contract administration
- Basic knowledge of software products and licensing concepts, with experience producing or supporting reporting activities
- Strong data handling skills with excellent attention to detail and accuracy when maintaining records, contracts and entitlement information
- Ability to manage multiple tasks and deadlines in a fast-paced environment, ensuring timely completion of renewals and purchasing activities
- Proven stakeholder communication skills, with experience working across internal teams and liaising with external suppliers or vendors
- Good understanding of structured processes and the ability to follow governance, policies and procedures consistently
Desirable skills
- Exposure to software asset management (SAM) or software licensing concepts and lifecycle processes
- Experience using ServiceNow or similar contract / workflow management systems
- Experience supporting vendor management, procurement activities or supplier onboarding processes
