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For Companies At a Glance
- Tasks: Provide top-notch tech support and resolve user issues in a dynamic environment.
- Company: Join St. James’s Place, a forward-thinking company transforming the finance industry.
- Benefits: Enjoy hybrid work, competitive pay, generous leave, and a range of perks.
- Why this job: Be part of a culture that values engagement, empowerment, and making a real difference.
- Qualifications: Experience in technical support, knowledge of Windows, Office 365, and networking is essential.
- Other info: We welcome diverse applicants and encourage you to apply even if you don’t meet every requirement.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Technical Support Analyst role at St. James’s Place
Join to apply for the Technical Support Analyst role at St. James’s Place
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform – because we believe in the difference our work makes.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid – 2-3 days in office
Employment Type: Permanent
Seniority: Associate
The Role:
The role of the Technology Support Specialist is to provide outstanding technical support to users throughout the SJP community. On occasion there will be a project focused requirement where location support may be necessary.
What will you be doing:
- Resolving technical tickets via email, phone and face to face in line with target SLAs.
- Dealing with complex tickets & requests, recreating the problem, finding a solution and testing the outcome.
- Working In Tech Stop IT Drop In centre resolving customer Issues where required.
- Coaching and training of junior team members.
- Liaising with other SJP Technology teams and users to find solutions.
- Investigation into root cause of issues and working towards a fix forever.
- Creating knowledgebase articles for the team and Service Desk.
- Handling users’ critical issues, concerns and VIP tickets
- Demonstrate the competence and knowledge required to have full permissions to make system changes.
Essential Criteria:
- Experience of providing user technical support in the current Windows environment
- Good understanding of systems and processes to provide support with increased permissions
- Sound knowledge of Microsoft Office 365 and components
- Good understanding of Operating Systems, Mobile devices and Peripherals
- Technically experienced with an understanding of the operational infrastructure
- Knowledge of networking and security practices including anti-virus.
Desirable Criteria:
- Exposure to of the finance industry
- Knowledge of ServiceNow, JIRA or other ticketing systems
What\’s in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments We\’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What\’s next?
If you\’re excited about this role and believe you have the skills and experience we\’re looking for, we\’d love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Technical Support Analyst employer: St. James’s Place
Contact Detail:
St. James’s Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft Office 365 and ticketing systems like ServiceNow or JIRA. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Prepare to discuss your experience with resolving technical issues, especially in a Windows environment. Think of specific examples where you successfully handled complex tickets or coached junior team members, as these will showcase your problem-solving skills and teamwork.
✨Tip Number 3
Research St. James’s Place and their approach to technology and customer service. Understanding their values and how they integrate technology into their operations can give you an edge in the interview, allowing you to align your answers with their company culture.
✨Tip Number 4
Network with current or former employees of St. James’s Place on platforms like LinkedIn. Engaging with them can provide valuable insights into the company’s work environment and expectations, which can be beneficial for tailoring your responses during the interview.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in a Windows environment. Emphasise your knowledge of Microsoft Office 365 and any experience with ticketing systems like ServiceNow or JIRA.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to resolve complex technical issues and your experience in coaching junior team members.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. Highlight your analytical skills and your approach to investigating root causes of problems.
Highlight Soft Skills: Technical roles also require strong communication and interpersonal skills. Make sure to mention your ability to liaise with different teams and users, as well as your commitment to providing outstanding customer service.
How to prepare for a job interview at St. James’s Place
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows environments, Microsoft Office 365, and networking basics. Be prepared to discuss specific technical issues you've resolved in the past, as this will demonstrate your hands-on experience.
✨Showcase Problem-Solving Skills
During the interview, be ready to walk through how you approach complex technical tickets. Highlight your process for recreating problems, finding solutions, and testing outcomes. This will show that you can think critically and work methodically.
✨Emphasise Communication Abilities
As a Technical Support Analyst, you'll need to communicate effectively with users and team members. Prepare examples of how you've successfully coached or trained others, and how you've liaised with different teams to resolve issues.
✨Familiarise Yourself with the Company
Research St. James’s Place and their approach to technology and customer service. Understanding their values and recent initiatives will help you tailor your responses and show genuine interest in the role and the company.
