At a Glance
- Tasks: Be the friendly face of SJP, welcoming visitors and managing calls with professionalism.
- Company: Join a supportive team at a leading financial services firm in St. Albans.
- Benefits: Enjoy competitive pay, generous leave, and private medical insurance options.
- Other info: Flexible working hours with opportunities for growth in a dynamic environment.
- Why this job: Make a real impact by creating positive first impressions and supporting operations.
- Qualifications: Strong communication skills and a passion for delivering excellent service are essential.
The predicted salary is between 12 - 15 € per hour.
The role is to deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.
Responsibilities:
- Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure.
- Provide a professional switchboard service, re‑directing calls as appropriate, collecting accurate messages and management of the voicemail functionality.
- Facilitate corporate meeting room bookings for employees and Partners.
- Ensure any facilities issues are raised in a timely manner and monitored accordingly.
- Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system.
- Support the wider operations and Wealth Management teams with projects and administrative tasks.
- Where applicable provide on the ground support for events held in our SJP buildings.
- Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day‑to‑day queries.
- Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities.
- Develop and review processes and ways of working to improve efficiency and adapt to business needs.
- Strong IT capability in Microsoft Office: Word, Excel & PowerPoint.
- Excellent written and verbal communication skills, appropriate to all levels.
- Willingness to make own decisions on prioritising workload and taking responsibility for own tasks.
Qualifications:
We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service. You will be highly organised, have excellent attention to detail, and adopt a methodical and logical approach to work.
Working Pattern:
Due to the front of house nature of this role, we will require the successful person to be on site 3 days per week with a working pattern of either 8:30 am to 4:30 pm or 9 am to 5 pm on Wednesday, Thursday and Friday.
Benefits:
- Competitive parental leave (26 weeks full pay).
- Private medical insurance (optional taxable benefit).
- 10 % non‑contributory pension (increasing with length of service).
- Competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days).
Reasonable Adjustments:
We’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustments at any stage, please let us know by emailing us at careers@sjp.co.uk.
Research tells us that applicants, especially those from under‑represented groups, can be put off from applying if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience, please apply, regardless of whether you tick every box.
Part Time - Front of House - Operations Coordinator in St Albans employer: St. James's Place
At SJP, we pride ourselves on fostering a welcoming and inclusive work environment in St. Albans, where our Front of House - Operations Coordinator plays a vital role in creating exceptional first impressions for our visitors. With competitive benefits such as generous parental leave, private medical insurance, and a robust pension scheme, we are committed to supporting our employees' well-being and professional growth. Join us to be part of a collaborative team that values quality service and offers opportunities for personal development within a dynamic and supportive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time - Front of House - Operations Coordinator in St Albans
✨Tip Number 1
Get to know the company! Research SJP and its values so you can chat about how you fit in during your interview. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, and we want you to make a great one!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part Time - Front of House - Operations Coordinator in St Albans
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the responsibilities of the Operations Coordinator role. This shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This makes it easier for us to see your qualifications and understand your communication style.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St. James's Place
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Front of House Operations Coordinator and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror. Focus on being friendly and professional, as you'll be the first point of contact for visitors.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. Think of examples from your past experiences where you've successfully handled multiple responsibilities, especially in a front of house setting. This will demonstrate your ability to thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the company culture, or specific projects within the Partnership Directorate. It shows that you're engaged and eager to learn more about the organisation.
