At a Glance
- Tasks: Be the welcoming face of our company and support operations with a variety of tasks.
- Company: Join a forward-thinking company that values engagement and empowerment.
- Benefits: Enjoy competitive pay, generous leave, and a range of perks.
- Other info: Perfect for those looking to grow in a supportive and inclusive workplace.
- Why this job: Kickstart your career in a dynamic environment where your contributions matter.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
- Workplace Type: On-Site
- Employment Type: Permanent
- Seniority: Entry Level
The role:
To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.
Who we're looking for:
We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service. You will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.
What you'll be doing:
- Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure.
- Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality.
- Facilitate corporate meeting room bookings for employees and Partners.
- Ensure any facilities issues are raised in a timely manner and monitored accordingly.
- Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system.
- Support the wider operations and Wealth Management teams with projects and administrative tasks.
- Where applicable provide on the ground support for events held in our SJP buildings.
- Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
- Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities.
- Develop and review processes and ways of working to improve efficiency and adapt to business needs.
- Strong IT capability in Microsoft Office: Word, Excel & PowerPoint.
- Excellent written and verbal communication skills, appropriate to all levels.
- Willingness to make own decisions on prioritising workload and taking responsibility for own tasks.
- Experience in a front of house position.
Working Pattern:
Due to the front of house nature of this role, we will require the successful person to be in location 5 days per week with a working pattern of either - 8.30am to 4.30pm, 9am to 5pm or 9.30am to 5.30pm.
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay).
- Private medical insurance (optional taxable benefit).
- 10% non-contributory pension (increasing with length of service).
Reasonable Adjustments:
We’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk. Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Solihull - Front of House - Operations Support Coordinator employer: St. James's Place
At SJP, we pride ourselves on being an excellent employer, offering a supportive and engaging work culture that empowers our employees to thrive. With a focus on professional development and a commitment to employee well-being, we provide competitive benefits including generous parental leave, private medical insurance, and a rewarding bonus scheme. Located in Solihull, our front of house team plays a vital role in creating a welcoming environment, making this an ideal opportunity for those looking to grow their careers in a dynamic and collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Solihull - Front of House - Operations Support Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. Choose an outfit that aligns with the company's vibe while still making you feel comfortable and confident.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for the team!
We think you need these skills to ace Solihull - Front of House - Operations Support Coordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a front of house role.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we're looking for, like your communication skills and attention to detail.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St. James's Place
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like greeting visitors and managing the switchboard. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
As a Front of House Operations Support Coordinator, excellent communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Be Organised and Methodical
This role requires strong organisational skills. During the interview, highlight your ability to manage multiple tasks efficiently. You could share a specific instance where your attention to detail made a difference in your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
