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For Companies At a Glance
- Tasks: Provide top-notch IT support and mentor your team in a dynamic environment.
- Company: Join a leading financial services firm known for its excellence.
- Benefits: Enjoy competitive parental leave, medical insurance, and a non-contributory pension.
- Why this job: Make a real difference by solving complex technical issues and enhancing service quality.
- Qualifications: Proficiency in Windows 11, O365, and strong customer service skills required.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm in the UK is seeking a Support Engineer with extensive IT support experience to deliver high-quality assistance for complex technical issues. The role involves maintaining IT systems, mentoring team members, and improving service provisions while ensuring effective communication with stakeholders.
The ideal candidate will be proficient in Windows 11, O365, and have a solid grasp of customer service principles.
Competitive parental leave, medical insurance, and a non-contributory pension are part of the benefits package.
Senior 2nd/3rd Line IT Support Engineer employer: St. James's Place
Contact Detail:
St. James's Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 2nd/3rd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your Windows 11 and O365 knowledge, and be ready to tackle real-world scenarios. We recommend practising with friends or using online resources to simulate the interview experience.
✨Tip Number 3
Show off your mentoring skills! If you’ve got experience guiding others, make sure to highlight that in conversations. Companies love candidates who can uplift their teams and improve service provisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can deliver high-quality assistance in complex technical issues.
We think you need these skills to ace Senior 2nd/3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive IT support experience and proficiency in Windows 11 and O365. We want to see how your skills align with the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Senior Support Engineer role. Mention your experience with complex technical issues and how you’ve improved service provisions in the past.
Show Off Your Customer Service Skills: Since customer service is key in this role, make sure to include examples of how you've effectively communicated with stakeholders and provided high-quality assistance. We love seeing candidates who can blend technical know-how with great people skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at St. James's Place
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and O365. Be ready to discuss specific technical issues you've resolved in the past, as well as any complex scenarios you've encountered. This will show that you’re not just familiar with the systems but can also handle challenging situations.
✨Show Off Your Mentoring Skills
Since mentoring is part of the role, think of examples where you've helped team members grow or overcome challenges. Prepare to share how you approach teaching others and fostering a collaborative environment. This will highlight your leadership potential.
✨Communicate Like a Pro
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you might need to communicate with stakeholders who aren’t tech-savvy. Being able to bridge that gap will set you apart from other candidates.
✨Emphasise Customer Service Excellence
Prepare to discuss your customer service philosophy and provide examples of how you've gone above and beyond for clients. Highlighting your understanding of customer service principles will demonstrate that you value user experience, which is crucial in IT support.
