At a Glance
- Tasks: Lead resource planning and operational efficiency for the Advice Division.
- Company: Join St. James's Place, an inclusive employer supporting the LGBTQ+ community.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real impact by ensuring teams are optimally resourced and supported.
- Qualifications: Experience in operational leadership and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The Resourcing Team plays a central role within the Advice Division, acting as the engine that ensures the right people are in the right place at the right time. Combining resource planning, data insight, and operational support, the team works closely with leadership and operational teams to balance demand, capacity, and capability across the function. From managing helpline coverage to supporting projects and providing critical administrative coordination, the team enables the smooth day-to-day running of the division while helping it scale efficiently and respond to changing business needs.
The Resourcing Manager manages a small team responsible for resource planning and oversight, operational efficiency and forecasting for all advice support services across Advice Policy and Operations Teams. The main purpose of the role is to provide leadership to the Team and to liaise with key stakeholders across FMT and Group to ensure delivery of workforce planning, strategic project oversight and operational systems.
What you'll be doing:
- Leading delivery of resource planning and deployment for Advice Policy and Operations ensuring teams are sufficiently resourced.
- Providing management and leadership to the Resource Planning and Operational Efficiency Teams.
- Being the key relationship manager and SME for the Division's workforce management systems.
- Leading ongoing development of workforce management systems; ensuring they deliver right MI and insights to the Advice Support team.
- Liaising with key stakeholders (internal and external) to resolve systems issues, improve functionality and identify new operational solutions for Partner support.
- Critically appraising current reporting processes and driving automated or generated 'self-serve' options through system development.
Who we're looking for:
We're looking for a highly organised and proactive Resource Manager who can ensure the right people are in the right place at the right time, enabling teams to deliver effectively. You'll play a key role in balancing demand, capacity, and capability to keep operations running smoothly across the division.
Essential Criteria:
- Experience leading in an operational environment and ability to lead and motivate team members.
- Effective communicator and confident dealing with senior stakeholders in challenging environments.
- Excellent time management, planning and organisational skill and able to prioritise a range of tasks for people at various levels and deliver in a timely manner.
- Strong analytical skills and ability to present and communicate complex concepts clearly and effectively.
Desirable Criteria:
- Experience of people and team management.
- Good knowledge of financial services, operational systems, Workforce Management Systems, scheduling and planning tools including Five9 (Telephony).
Resourcing Manager employer: St. James's Place
St. James's Place is an exceptional employer that champions inclusivity and diversity, making it a welcoming environment for all employees, including those from the LGBTQ+ community. With a strong focus on employee growth and development, the company offers robust leadership opportunities within a collaborative work culture that values operational efficiency and strategic insight. Located in a dynamic sector, St. James's Place empowers its Resourcing Manager to lead impactful initiatives while ensuring a balanced and effective workforce, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Resourcing Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at St. James's Place!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at St. James's Place.
We think you need these skills to ace Resourcing Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at St. James's Place. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to St. James's Place and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at St. James's Place. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to St. James's Place's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at St. James's Place
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with St. James's Place.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at St. James's Place will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact St. James's Place and how you would contribute to adapting HR strategies.
