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- Tasks: Help Partners with their remuneration queries via phone and email, ensuring top-notch customer service.
- Company: St. James's Place is a leading financial advice firm focused on client wellbeing and responsible business.
- Benefits: Enjoy a 10% non-contributory pension, flexible working options, and generous holiday entitlement.
- Why this job: Join a supportive team that values learning and diversity while making a real impact on clients' lives.
- Qualifications: Customer service experience and strong communication skills are essential; no prior remuneration experience needed.
- Other info: We encourage applicants from all backgrounds to apply, even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients. We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: 12 month Fixed-Term Contract
Seniority: Entry Level
Do you have a passion for customer service? Do you like to flex your problem solving skills and seeing queries through to resolution? Well we’re looking to add to our Partner Remuneration team here at St James's Place and this could be just the opportunity you’re looking for. You’ll spend your day as part of a dedicated team responsible for answering phone and email queries from our Partners on their remuneration issues. Fear not if you don’t have the experience in remuneration already, we are confident on coaching you to be comfortable dealing with all manner of queries. As long as you’re willing to learn, approachable and have great communication skills, then we’re happy to invest in your development.
What you’ll be doing:
- Investigate and resolve a wide range of Partner queries received via email and phone calls.
- Deliver a professional and high-quality customer service to the Partnership in line with agreed SLAs.
- Host presentations to Partners and internal stakeholders on all aspects of Partner Remuneration.
- Process fee amendments and adjustments as required to correct processing errors and oversights.
- Analyse and interrogate remuneration data to ensure queries are resolved quickly and efficiently.
Who we’re looking for:
- You should be a problem solver and comfortable dealing with Partner queries on the sensitive matter that is their earnings. So having the customer service skills to handle these issues is crucial.
- Service focused with previous experience in a customer service role.
- Excellent communication skills, both written and verbal.
What’s in it for you?
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay.
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.
- Flexible Working: We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Reasonable Adjustments: We’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk.
What’s next? Our team will be in touch. As a business regulated by the FCA, we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
Remuneration Service Adviser employer: St. James’s Place
Contact Detail:
St. James’s Place Recruiting Team
careers@sjp.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Remuneration Service Adviser
✨Tip Number 1
Familiarise yourself with the financial services industry, particularly around remuneration practices. Understanding the basics of how earnings are structured and common queries can give you a head start in conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising active listening and problem-solving techniques. Being able to demonstrate these skills in real-life scenarios will show that you're ready to handle sensitive queries effectively.
✨Tip Number 3
Prepare to discuss your approach to teamwork and collaboration. Since you'll be part of a dedicated team, sharing examples of how you've successfully worked with others in the past can highlight your fit for the role.
✨Tip Number 4
Research St. James's Place and their values, especially their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Remuneration Service Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Remuneration Service Adviser. Familiarise yourself with the key tasks such as resolving Partner queries and delivering high-quality customer service.
Tailor Your CV: Highlight your customer service experience and any problem-solving skills in your CV. Use specific examples that demonstrate your ability to handle sensitive issues and communicate effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your willingness to learn. Mention how your skills align with SJP's values, particularly in building long-term relationships and doing the right thing.
Prepare for the Interview: Research SJP and their approach to financial wellbeing. Be ready to discuss how you would handle various Partner queries and demonstrate your communication skills through clear and concise answers.
How to prepare for a job interview at St. James’s Place
✨Understand the Company Culture
Before your interview, take some time to research St. James's Place and their values. They emphasise long-term relationships and doing the right thing, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Customer Service Skills
Since the role focuses on resolving Partner queries, be ready to share examples from your past experiences where you provided excellent customer service. Highlight your problem-solving skills and how you handled challenging situations.
✨Prepare for Technical Questions
Even if you don't have direct experience in remuneration, it's important to understand the basics. Familiarise yourself with common remuneration terms and concepts, as well as the importance of accuracy in financial matters.
✨Ask Insightful Questions
At the end of the interview, make sure to ask questions that show your interest in the role and the company. Inquire about the training process for new hires or how the team collaborates to resolve complex queries.
