Project Support Officer

This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Project Support Officer will play a key role in the Business Change PMO Function, which supports our business aligned portfolios and programmes of work. The role will support the central operations function of the team, together with supporting and developing the overall PMO

What you'll be doing:

• Responsible for supporting the Central function of the PMO Team, ensuring the day-to-day operations function smoothly and effectively, including:
• Mobilising and Closing projects.
• Key contact for support on our key Change Management Tools, including configuration, training and issue resolution.
• Centralised governance reporting.
• Project and Portfolio quality checks.
• Managing the range of queries that come to the team.
• Liaison with stakeholders of all levels throughout the company to fulfill requests
• Responsible for providing full PMO Analyst support as defined in the PMO Services at a competent level, including:
• RAIDD Management
• Change Budget Management
• Governance Meeting Preparation and Actions
• Change Planning
• Benefits Management
• Document Management
• Project Quality Checks
• To be competent in using key project and portfolio management tools.
• To be competent at training other users in key project and portfolio management tools.
• To take leadership of one or more defined PMO Services, ensuring the service is working effectively and looking for opportunities for improvement.
• To be competent at building reports either through tools or manually.

Who we're looking for:

We are looking for a proactive individual to ensure smooth operations, governance reporting, and quality checks within our central PMO function. The ideal candidate is organised, skilled in stakeholder management, and confident in project tools, training, and issue resolution

Essential Criteria

• Good experience using Office365 e.g. – countifs, V lookups etc
• An understanding of Risk and Issue
• Must have experience working in a team
• Demonstrable experience in logically thinking and presenting information

Desirable Criteria

• Experience working in a PMO