At a Glance
- Tasks: Support colleagues throughout their journey, from onboarding to offboarding.
- Company: Join St. James's Place, an inclusive employer committed to diversity.
- Benefits: Gain valuable experience in HR with a focus on employee satisfaction.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on the employee experience and enhance workplace culture.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
About the Role
This is an exciting opportunity to play a key role in our People Hub team, supporting colleagues across every stage of their journey with us - from their first day through to career moves and beyond. You'll be part of a central team that keeps our People function running smoothly, enabling our specialist teams to deliver their best work and stay aligned with the wider business. Acting as a first point of contact, you'll bring clarity and efficiency to incoming queries, ensuring they're handled accurately and directed to the right place. If you enjoy variety, problem-solving and delivering great service, this role offers the chance to make a real impact on the employee experience.
What You'll Be Doing
- Supporting colleagues across the full employee lifecycle - from onboarding new starters to managing job changes and coordinating offboarding.
- Handling a wide range of queries, ensuring they are accurately logged, prioritised and resolved or routed in line with team SLAs.
- Keeping employee records accurate and up to date, and proactively identifying and escalating any data quality issues.
- Playing a part in improving the employee experience by identifying opportunities for self-service and contributing to helpful knowledge content.
- Supporting HR policy reviews by coordinating updates, working with SMEs and ensuring information is accessible and up to date.
- Producing a range of employment references (including standard, mortgage and regulatory) within agreed timelines.
- Providing data insights and responding to reporting requests, always maintaining GDPR compliance.
- Contributing to the development and continuous improvement of processes, with a strong focus on delivering a great customer experience.
- Supporting quality and compliance initiatives, ensuring processes meet regulatory standards (e.g. GDPR, Right to Work).
Essential Skills
People Hub Generalist - 12 Month FTC employer: St. James's Place
St. James's Place is an exceptional employer that champions inclusivity and diversity, making it a welcoming environment for all employees. With a strong focus on employee growth and development, the People Hub Generalist role offers a unique opportunity to engage with colleagues throughout their career journey while contributing to a culture of continuous improvement and exceptional service. Located in a vibrant community, employees benefit from a supportive work culture that values collaboration and innovation, ensuring a rewarding and meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land People Hub Generalist - 12 Month FTC
✨Tip Number 1
Network like a pro! Reach out to current or former employees at St. James's Place on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to the People Hub role. We should focus on how we can enhance the employee experience and handle queries efficiently. Role-play with a friend to boost our confidence!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of examples where we've improved processes or resolved issues effectively. This will highlight our ability to contribute to the team’s success at St. James's Place.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team and are keen to be part of their inclusive culture.
We think you need these skills to ace People Hub Generalist - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the People Hub Generalist role. Highlight any relevant experience in supporting colleagues, managing queries, or improving employee experiences – we want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and your passion for delivering excellent service.
Showcase Your Communication Skills:As a first point of contact, clear communication is key. In your application, demonstrate your ability to convey information effectively. Whether it's through your writing style or examples of past experiences, let us see how you can bring clarity to queries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at St. James's Place!
How to prepare for a job interview at St. James's Place
✨Know the Company Inside Out
Before your interview, take some time to research St. James's Place and their People Hub team. Understand their values, mission, and the role they play in supporting employees. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Prepare for Common Queries
Expect questions about your experience with employee lifecycle processes, such as onboarding and offboarding. Be ready to share specific examples of how you've handled queries or improved processes in previous roles. This will demonstrate your problem-solving skills and ability to deliver great service.
✨Showcase Your Attention to Detail
Since the role involves maintaining accurate employee records and ensuring compliance with regulations like GDPR, be prepared to discuss how you ensure accuracy in your work. Share examples of how you've identified and resolved data quality issues in the past.
✨Emphasise Your Customer Service Skills
As a first point of contact, your ability to provide excellent customer service is crucial. Highlight any experience you have in handling queries efficiently and effectively. Discuss how you prioritise tasks and ensure that every query is resolved or routed correctly, showcasing your commitment to improving the employee experience.
