Partnership Support Apprenticeship Programme

Who We Are

St. James's Place (SJP) is a leading Wealth Management company which works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face‑to‑face financial advice to our clients, who trust us to manage their money to reach their goals.

The Operations Support Apprenticeship Programme in our Field Management Function offers a fantastic alternative to university, combining practical on‑the‑job experience with structured learning and development. Over the course of this 12‑month programme, you’ll work in our Solihull office alongside experienced professionals, gaining real insight into the world of financial services while developing core skills that will support your long‑term career. You’ll be supported every step of the way as you work towards a fully funded qualification, a Level 3 Financial Services Administrator including CII qualifications. This apprenticeship opportunity is designed to give you hands‑on experience supporting a busy office environment and delivering excellent client service, while building core administration, communication and problem‑solving skills that will support your long‑term career in financial services. All apprenticeships are offered as permanent contracts within our organisation, with individuals progressing directly into their substantive roles within the organisation upon successful completion of the programme.

About the team

The Operations Support Team ensures the smooth running of our office locations and provides vital support to the Field Management Team (FMT). Every FMT member has a dedicated point of contact in Operations Support, which helps them operate efficiently and deliver positive client outcomes. In Solihull, the team is responsible for reception duties, diary and facilities management, project support and creating a welcoming, professional environment for all visitors.

Key responsibilities

• Manage meeting room diaries and ensure supplies are available and in stock.
• Work closely with Facilities to support the smooth running of the office.
• Provide a first‑class reception service including switchboard management, welcoming and assisting visitors, and ensuring client and visitor sign‑in processes are followed.
• Deliver excellent hospitality for visitors to the location.
• Provide diary management and administrative support to Field Managers.
• Take minutes in meetings and ensure they are distributed promptly.
• Support delivery of local and national projects.
• Assist with location‑related events and ad‑hoc operational tasks.
• Update key documents and reports as required.

What we’re looking for

• On track to complete or have attained A‑levels (or equivalent).
• Minimum level 5 in Maths & English at GCSE.
• Organised and able to multi‑task while working to deadlines.
• Confident in verbal and written communication, with good listening skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Able to maintain confidentiality at all times.
• A proactive problem‑solver who is keen to contribute ideas and improvements.
• Comfortable building strong relationships and speaking on the phone.

Special Requirements

This role will be based full‑time in our Solihull office, due to the nature of reception responsibilities. Please note that due to the eligibility criteria for visa sponsorship, we are unable to offer work visa sponsorship for our Apprenticeship programmes.