Operations Support Coordinator (Reception/Switchboard)

Job Description This job is with St. James\’s Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The role: ** Working pattern – 21 hours per week. What you\’ll be doing: To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP\’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate. Key Responsibilities: Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure Provide a professional switchboard service, re-directing calls as appropriate, capturing accurate messages and management of the voicemail functionality Maintain security of Reception areas acting as first line of defense, monitoring access, ensuring adherence to internal security policies, management of visitor access and new starter cards, and escalating security concerns or incidents where appropriate Facilitate corporate meeting room bookings for employees and Partners, including prioritisation of requests, working alongside Post Room and Security teams to ensure correct set ups Support the wider Operations Support team, by being the location interface with Corporate Real Estate Ensure any facilities issues are raised in a timely manner and monitored accordingly Coordinate and manage the bookings of visitor parking and electric vehicle charging arrangements alongside managing access into car parks via intercom system Support the wider operations and Wealth Management teams with projects and administrative tasks, in line with Partnership Supports agreed \’menu of services\’. Where applicable provide on the ground support for events held in our SJP buildings Manage and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries. Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities Develop and review processes and ways of working to improve efficiency and adapt to business needs Job Functional Knowledge: Strong prioritisation and co-ordination skills Strong IT capability in Microsoft Office: Word, Excel & PowerPoint, etc with the ability to be able to assist and utilise MI data to provide relevant reports Excellent written and verbal communication skills, appropriate to all levels. A varied and comprehensive knowledge of how all the different roles operate within the Division. Willingness to make own decisions on prioritising workload and taking responsibility for own tasks Responsibility for maintaining the image of the SJP brand. Essential Criteria Must be able to work in the Cirencester office 5 days a week.